HomeMy WebLinkAboutComcast Performance Summary Report - 3rd Quarter 2008Ccomcast,
October 31, 2008
Sent Via US Mail
Ms. Lorrie Rempher
Informations Services Director
City of Auburn
25 West Main St
Auburn, WA 98001
RE: Performance Summary Report - 3rd Quarter 2008
Dear Ms Rempher:
Comcast Cable
15815 25th Ave West
Lynnwood, WA 98087
ems'"
Enclosed please find the Performance Summary Report for 3rd Quarter 2008. If you
have any questions about this report, please contact me at (425) 741-5752.
Sincerely,
Ann Svensson
Franchise Contracts Administrator
Comcast - WA Market
Encl.
Cc: Janet L. Turpen, Comcast
Ken Rhoades, Comcast
Terry Davis, Comcast
Michael Bradley, Bradley & Guzetta
Coomcast,
PERFORMANCE STANDARDS SUMMARY
Everett and Fife Call Centers Combined Report"
Performance Standards Jul-08 Aug-08 Sep-08 3rd Quarter
90% of Calls Answered within 30 seconds 89.24% 89.39% 93.04% 90.60%
3% or less Bus Signal 0.0% 0.0% 0.0% 0.0%
Number of Calls Received 667,579 741,117 762,044 2,170,740
Average Speed of Answer 0:28 0:25 0:17 0:23
Average Handle Time (Includes talk and
wrap-up)
5:33
5:27
5:27
5:29
Number of Calls Abandoned b Caller 12,919 11,876 10,011 34,806
7-day Installation
(average days out
6.81
7.09
7.62
7.17
Service Call Responsiveness
(no picture resolved in 24 hours)
58.2%
59.3%
63.2%
60.2%
Comcaste
November 3, 2008
Lorne Rempher
Information Services Director
City of Auburn
25 West Main St
Auburn, WA 98001
Dear Ms. Rempher:
Comcast Cable
15815 25th Ave. West
Lynnwood, WA 98087
Y
Beginning December 3, 2008, Comcast will introduce the following Additional Outlet Service
pricing:
Equipment & Miscellaneous Services Price
Digital Transport Adapter (DTA), Additional Outlet Service (3rd A/O) $1.99
Legal notification will be placed in the local newspaper on or about November 3, 2008. If you
have any questions about this change, please contact me at (253) 288-7496.
Sincerely,
Terry Davis
Director, Franchising and Government Affairs
Enc.
cc: Janet L. Turpen, Comcast
Ken Rhoades, Comcast
Dennis Seley, City of Auburn
Bradley & Guzzetta, LLC