HomeMy WebLinkAboutComcast 06-12-09 Complimentary Cable Service
Ccomcast. Comcast Cable
15815 25th Ave West
Lynnwood, WA 98087
June 12, 2009
Lorrie Rempher
Information Services Director
City of Auburn
25 West Main St
Auburn, WA 98001
RE: Complimentary Cable Service
Dear Ms. Rempher:
As you know, Comcast recently completed the migration of its Expanded Basic channels
(channels 30 - 70) from analog to digital in your area. Comcast communicated this
change with its customers through a variety of tactics including direct mail, voicemail for
those customers with Comcast Digital Voice, and e-mail for our Internet customers.
Similarly, we communicated this change to those customers who receive complimentary
cable television service pursuant to the terms of our cable franchise agreement (i.e. fire
stations, libraries, schools, etc.) via US mail. While we have had great success in
providing many of these customers with the digital equipment they need to continue
viewing Channels 30-70, some sites did not respond to our letters or postcards. Absent
installation of the digital equipment, these sites lost access to the Expanded Basic Cable
line-up and were subsequently downgraded to Limited Cable Service, which includes
Channels 2-29, 75-79 & 99. We have sent each site a final reminder and, upon request,
we will supply them with digital equipment.
Please contact me at (253) 288-7496 if you have any questions.
Sincerely,
/ r
Terry D is
Director, Franchising and Government Affairs
cc: Janet L. Turpen, Comcast
Ken Rhoades, Comcast
Dennis Seley, City of Auburn
Bradley & Guzzetta, LLC