HomeMy WebLinkAboutComcast 4/28/11 Channel Lineup change
Comcast Cable
Ccomcast 15815 25th Ave West
Lynnwood, WA 98087
April 29, 2011
Lorrie Rempher
Information Services Director
City of Auburn
25 West Main St
Auburn, WA 98001
Dear Ms. Rempher:
On June 1, 2011 Comcast will be making the following changes to our channel lineup:
Channel additions:
Channel Name Channel # Service Level
Oxygen HD 682 Di ital Starter
HSN HD 683 Digital Starter
Hallmark HD 702 Digital Starter
Fox Soccer Channel HD 618 Digital Preferred &
Sports Entertainment
Premium multicast channel deletions:
Channel Name Channel #
The Movie Channel Xtra HD 589
Showtime Showcase HD 572
Showtime Extreme HD 573
HBO Comedy HD 547
Starz Kids & Family HD 530
Starz Comedy HD 531
Starz Ede HD 533
Customers will continue to receive content corresponding to the premium channel subscription on
XFIIVITY On Demand (Channel 1). Customers will be notified of these changes by newspaper message.
If you have any questions, please contact me at (253) 288-7496.
Sincerely,
Terris
Director, Franchising and Government Affairs
cc: Janet L. Turpen, Comcast
Ken Rhoades, Comcast
Dennis Seley, City of Auburn
Bradley & Guzzetta, LLC
Ccomcast. 1Comcast Cable
5815 25th Ave West
Lynnwood, WA 98087
April 27, 2011
Sent Via US Mail
Ms. Lorrie Rempher
Information Services Director
City of Auburn
25 West Main St
Auburn, WA 98001
RE: Performance Summary Report - 1 st Quarter 2011
Dear Ms Rempher:
Enclosed please find the Performance Summary Report for 1 st Quarter 2011. If you have
any questions about this report, please contact me at (425) 471-5752.
Sincerely,
Ann Svensson
Franchise Contracts Administrator
Comcast - WA Market
Encl.
Cc: Janet L. Turpen, Comcast
Ken Rhoades, Comcast
Terry Davis, Comcast
Michael Bradley, Bradley & Guzetta
PERFORMANCE STANDARDS SUMMARY
c:o Everett, Lynnwood and Fife Call Centers Combined Report*
Performance Standards Jan- I I Feb- I I Mar- I I I st Quarter
90% of Calls Answered within 30 seconds 89.73% 90.40% 93.24% 91.14%
3% or less Bus Signal 0.0% 0.0% 0.0% 0.0%
Number of Calls Received 910,791 814,515 810,063 2,535,369
Average Speed of Answer 0:26 0:42 0:38 0:34
Average Handle Time (Includes talk and wrap-
up) 6:34 6:55 6:47 6:45
Number of Calls Abandoned b Caller 8,839 14,330 15,081 38,250
7-day Installation
(average days out 4.81 4.54 4.35 4.56
Service Call Responsiveness
no picture resolved in 24 hours 66.6% 71.8% 74.5% 71.0%
Service Call Responsiveness
We always provide same day service appointments, however, customers often call from work, or
will not be available later in the day, and request appointments beyond our first available
appointment.
Confidential and Proprietary 1 st Quarter 2011