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Home My WebLink AboutWonderware Customer FIRST agreementin�/e.ns.y s ArPocWest Thank you Thank you for your continued membership in the Wonderware Customer FIRST program. We look forward to another great year of working with you to ensure that your investment in Wonderware products delivers the maximum return to you and your company. Your updated Customer FIRST Agreement number can be found on the enclosed paperwork. This paperwork provides all the information you need to contact us. It displays your company name, location, Agreement I.D. number and expiration date, together with our Tech Support phone number and email address. Keep this information handy s❑ when you need to contact our technical department, you will have a I I the necessary information at your fingertips! Wonderware PacWest Technical Support Toll Free: 888-449-2722 Email. support@wonderwarepacwest.com Have questions? Call Customer Service at 888-449-0494 or email insidesales@wonderwarepacwest.com . NOTE: Be sure to register for the Wonderware PacWest Website and the Wonderware Developer Network (WDN), both are valuable benefits of your Wonderware Customer First membership. www.wonderwarepacwest.com wdn.wonderware.com 19909 - 120th Ave NE, Suite 101, Bothell, WA 98011 - Tel: 888.449.0494 - Fax. 888.942.4999 www.wonderwarepacwest.com Inve.nc:;*.L4c- AGREEMENT ID: 42400 Customer FIRST Agreement Effective Date Range: 121M2014 - 1212712015 Agreement Type: i : .: % ; Support Support Level Standard City of Auburn - Customer Site ID: 29954 1305 C St. SW Auburn, Washington 98002 UNITED STATES Sottware License Key Serial Part 0 Part Description # Users License Number Number Exp Date 1259128-2 SOU- Upg, Application Server 2014 Platform P170 1259127-1 UPG- Upg, Dream Report 250 Tags Per Server ORW-250 136366M UPG- Upg, Dream Report 2 Web Clients Per Server DRW- WEB-2 494988-0 97-1329 Dev Studio 2014 Unlinl Unlim 160000 1500 1259101-0 54-00044 ArchestrA Workflow 2012 Developer's Edition (part of 494986) 1259102-2 SPU- Upg, System Platform 2014 25000 IQ 15000 History 4370A 1259107-2 12.11836 Upg, Application Server 2014 Platform (part of 1259102} 1259108-2 12-11836 Upg. Application Server 2014 Platform (part of 1259102) 1259109-2 12-11836 Upg, Application Server 2014 Platform (part of 1259102) 1259110-2 12-11837 Upg, Application Server 2014 GR Platform (part of 1259102) 1259106-2 12-11842 Upg, Application Server 2014 25000 110 7 (part of 1259102) 1259105.2 12-11851 Upg, Information Server Portal (part of 1259102) 1259103-2 12-11998 Device Integration Servers 2014 (part o€1259102) 1259104-2 12-11998 Device Integration Servers 2014 (part of 1259102) 712430-4 12-12033 Upg, WW Historian Server 2014 Enterprise, 5000 Tag (part of 1259102) 1269111-4 12- Upg, InTouch for SysPlatform 2014 with Historian Client RDS Cone 12 12134T 1259112-2 12-11836 Upg, Application Server 2014 Platform (part of 1259111) 1259113-3 12- Upg, InTouch for SysPlatform 2014 with Historian Client RDS Conic 12134TP 1259116-2 12- Upg, Application Server 2014 TSE Session (part of 1259113) 11836TP 1259114-2 12- Upg, InTouch for SysPlatform 2014 with Historian Client RDS 12128TP 1259117-2 12- Upg. Application Server 2014 TSE Session (part of 1259t 14) 11836TP 1259115.2 12- Upg, InTouch for SysPiatform 2014 with Historian Client RDS 12128TP Support Agreement: Software Support Services are provided subject to the terms and conditions contained in the Customer FIRST User Guide. Page 1 of 3 Generated at: 10/15/2014 2:05:44 PM f n V C. n S' .J AGREEMENT ID: 42400 Customer FIRST Agreement Effective Date Range: 12/28/2014 - 12/27/2015 Agreement Type Percentage Support Support Level: Standard City of Auburn - Customer Site IM 2SS54 1305 C St. SW Auburn. Washington 98002 UNITED STATES Software License Key Seria I Part # Part Description 9 Users License -- Date 1259118-2 t2- Upg, Application Server 2014 TSE Session (part or 1259115) 11836TP 1259119-4 12- Upg. InToUCh for SysPlatform 2014 with Historian Client RDS Conc 12 12134TF Fl,8 1259120-2 12.11836 Upg, Application Server 2014 Platform (part of 1259119) 1259121.3 12- Upg, InTouch for SysPlatform 2014 with Historian Client RDS Conc 12134TPF FL13 1259124-2 12- Upg, Application Server 2014 TSE Session (part of 1259121) 11836TP 1259122-2 12- Upg, InTouch for SysPlatform 2014 with Historian Client RDS FI-B 12128TPF 1259125-2 12- Upg, Application Server 2014 TSE Session (part of 1259122) 11836TP 1259123-2 12- Upg, InTouch for SysPlatform 2014 with Historian Client RDS FLB 12128TPF 1259126-2 12- Upg, Application Server 2014 TSE Session (part of 1259123) 11836TP 1349326-2 12- Upg, InTouch for SysPlatform 2014 with Historian Client RDS Conc 12134TP 1349334-2 12- Upg, Application Server 2014 TSE Session (part of 1349326) 11836TP 1349327-2 12- Upg, InTouch for SysPlatform 2014 with Historian Client RDS Conc 12134TP 1349335-2 12- Upg. Application Server 2014 TSE Session (part o€1349327) 11636TP 1349328-2 12- Upg, inTouch for SysPlatform 2014 with Historian Client RDS Conc 12134TP 13493362 12- Upg, Application Server 2014 TSE Session (part of 134932,9) 11836TP 1349329-2 12- Upg, InTouch far SysPlatform 2014 with Historian Client RDS Conc 12134TP 1349337-2 12- Upg, Application Server 2014 TSE Session (part of 1349329) 11836TP 1349330-2 12- Upg, InTouch for SysPlatform 2014 with Historian Client RDS Conc 12134TP 1349338-2 12- Upg, Application Server 2014 TSE Session (part of 1349330) 11836TP 1349331-2 12- Upg. InTouch for SysPlatform 2014 with Historian Client RDS Conc 12134TP 1349339-2 12- Upg, Application Server 2014 TSE Session (part of 1349331) 11836TP 1349332-2 12- Upg, InTouch for SysPlatform 2014 with Historian Client RDS Conc 12134TP Support • , .. Software Support Services are provided subject to the terms and conditions contained in the Customer FIRST User Guide. Page 2 of 3 Generated at: 10/15/2014 2:05:44 PM i n v e. n s' .�=j Customer FIRST AGREEMENT ID: 42400 Agreement Effective Date Range: 12/28/2014 - 12127/2015 Agreement Type: Percentage Support Support Level: Standard City of Auburn - Customer Site ID: 29954 1305 C St, SW Auburn, Washington 98002 UNITED STATES License Key Serial Part S DescriptionSoftware Part Date_ 1349340-2 12- Upg, Application Server 2014 TSE Session (part of 1349332) 11836TP 1349333-2 12- Upg, InTouch for SysPlatform 2014 with Historian Client RIDS Conc 12134TP 1349341-2 12- Upg, Application Server 2014 TSE Session (part of 1349333) 11836TP 1349342-2 12- Upg. InTouch for SysPlatform 2014 with Historian Client RDS Cone 12134TPF FLB 1349350-2 12• Upg, Application Server 2014 TSE Session (part of 1349342) 11836TP 1349343.2 12- Upg. InToueh for SysPlatform 2014 with Historian Client ROS Conc 12134TPF FLB 1349351-2 12- Upg, Application Server 2014 TSE Session (part of 1349343) 11836TP 1349344.2 12- Upg. In -couch for SysPlatform 2014 with historian Client RDS Conc 12134TPF F1,8 1349352-2 12- Upg, Application Server 2014 TSE Session (part of 1349344) 11836TP 1349345.2 12- Upg, inTouch for SysPlatform 2014 with Historian Client RIDS Conc 12134TPF FLB 1349353-2 12- Upg, Application Server 2014 TSE Session (part of 1349345) 11836TP 1349346-2 12- Upg, InTouch for SysPlatform 2014 with Historian Client RDS Conc 12134TPF FLB 1349354-2 12- Upg, Application Server 2014 TSE Session (part of 1349346) 11836TP 1349347-2 12- Upg, InTouch for SysPlatform 2014 with Historian Client RDS Conc 12134TPF FLB 1349355-2 12- Upg, Application Server 2014 TSE Session (part of 1349347) 11836TP 1349348-2 12- Upg. InTouch for SysPlatform 2014 with Historian Client RDS Conc 12134TPF FLB 12,49356-2 12- Upg, Appficativn Server 2014 TSE Session (part of 1349348) 11836TP 1349349-2 12- Upg, InTouch for SysPlatform 2014 with Historian Client RIDS Conc 12134TPF FLB 1349357-2 12- Upg, Application Server 2014 TSE Session (partof 1349349) 11836TP Support Agreement. Software Support Services are provided subject to the terms and Conditions contained in the Customer FIRST User Guide. Page 3 of 3 Generated at: 10/15/2014 2:05:44 PM inve.ns i n v* e. n s- .s s- do x Customer FIRST d Accessing Technical Support Quick Reference Guide This quick reference guide contains tips for you, as a Customer FIRST support subscriber, on accessing technical support via your local Wonderware Certified Support Provider and/or Wonderware Global Customer Support center. To obtain the current contact information for your local Wonderware Certified Support Provider or Wonderware Global Customer Support center please visit our website: http://Rlobal.wonderware.com/EN/PaRes/ContactWonderware.asr)x. You can also send an email to the Wonderware Global Customer Support center and request information regarding who your local support provider is or for contact information for your regionally located Wonderware Global Customer Support center: Techmaster@invensys.com. Your email should reference your company name, location address and Customer FIRST agreement number, if available. Primary and Standard Level Customers Customers enrolled in the Primary and Standard levels of the Customer FIRST program can access technical support through their local Wonderware Certified Support Provider. Nate: Customers in Alaska and Hawaii with a current Customer FIRST agreement are supported directly through the Wonderware Global Customer Support center in Lake Forest, California. To make the most of your time when you contact your Wonderware Certified Support Provider to request technical support, please have the following information on hand: • Your company name and location • Your Customer FIRST agreement number i n v' e. n s- -a s i n U' e. n s- .�j s- aw Customer FIRST or Accessing Technical Support Quick Reference Guide Premium and Elite Level Customers Customers enrolled in the Premium and Elite levels of the Customer FIRST program can access technical support through their local Wonderware Certified Support Provider or by contacting their regionally located Wonderware Global Customer Support center. Important: When contacting the Wonderware Global Customer Support center for the first time, you will be issued an individual phone user ID (your phone user ID is separate from the Customer FIRST agreement number printed on the card contained in your Welcome Pack). You should have your phone user ID on hand every time you calf Wonderware Global Customer Support. Your call will not be routed properiv via the telephonv system if you enter vour Customer FIRST agreement number. To make the most of your time when you contact your Wonderware Global Customer Support center to request technical support, please have the following information on hand: • Your individual phone user I❑ • The assigned case number if your call relates to an open issue If you don't know your individual phone user ID when calling duriniz business hours: Press Zero and # in the phone system, tell the operator you're a Customer FIRST subscriber, and ask for your phone user ID. Or, you can email: Techmaster(@invensys.com. 240 EMERGENCY TECHNICAL SUPPORT Customers enrolled in the Premium or Elite levels of Customer FIRST are entitled to 240 Emergency technical support. Emergency support can be obtained by dialing +1-949-639-8500, accessible worldwide. The Wonderware telephony system will automatically identify your company via vour individual phone user ID . From there, follow the phone prompts to be routed directly to our Emergency Support dispatcher. Important., If you do not have your individual phone user ID on hand when calling for Emergency Support after-hours and you leave a voicemail in the general inbox, your call will not be responded to until the next business day. 2 PACKING LIST epacWest 19909 - 120th Ave NE, Suite 101 Date: 15-Oct-14 Bothell, WA 98011 Toll Free Phone: 888-449-0494 Toll Free Fax: 888-942-4999 Ship To: City of Auburn Information Services 1 East Main St, Suite yZO Auburn, WA 98002 Attn: Colin Schmalz Phone: (253)804-5021 14-O02548 USPS Description 10-700IR Invensys Customer First - Standard Level - Renewal Agreement 42400 To expire 12/27/15 TM-PMR 1-year of Platform Maintenance Plan Renewal Extend Platform Maintenance on Redundant XLi 5-Packs 329C38AD-94DFAOF6 and Sflipp@d 61 D3C6DA -687EF20F activa ted under Master License 371D-E879-9E7A-A88A through 12131115 F ( CCi End User: City of Auburn 25 West Main Street Auburn, WA 98001 Comments: 1