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Home My WebLink AboutILA KCO & COA 2016• Contract No. 02COA13 Amendment No. 1 between King County, Washington and City of Auburn, for Institutional Network (I -Net) Services This Amendment Number 1 ("Amendment') to the Institutional Network Services Agreement is between King County, Washington (hereinafter "County"), with its principal place of business at 401 511 Avenue, Suite 600, Seattle, WA and City of Auburn, with its principal place of business at 25 West Main Street, Auburn, WA (hereinafter "Customer"), collectively the "Parties". WHEREAS, County and Customer desire to modify the underlying Agreement to Modify and adjust the agreement to delete certain elements no longer necessary: and WHEREAS, the Customer desires to purchase I -Net Co -Location services in the King County Data Center: and WHERAS, the Customer wishes to increase I -Net bandwidth service to the King County Data Center. NOW, THEREFORE, in consideration of the foregoing recital and the mutual covenants contained herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree to the foregoing as follows: 1. DELETE "Attachment A — Sites(s) Covered Thru 9/30/2016" in its entirety and REPLACE with the following "Attachment A — Sites(s) Covered Thru 9/30/19, revised 3/25/16". 2. DELETE "Attachment G — Service Offerings Thru 9/30/16" in its entirety and REPLACE with the following `Attachment G — Service Offerings Thru 9/30/19, revised 3/25/16". 3. DELETE "Attachment N — Data Center Services Rate Card" in its entirety and REPLACE with the following "Attachment N — Data Center Services Rate Card, revised 3/25/16". 4. DELETE "Attachment O — Colocation Agreement' in its entirety and REPLACE with the following "Attachment O, Colocation Agreement, revised 3/25/16". 5. NO OTHER AMENDMENTS. Except as provided herein, the Agreement shall remain unchanged and in full force and effect. IN WITNESS, THEREOF, the Parties have executed this Amendment. KING COUNTY CI OF AUBURN Print Name: Print Ngrne: ; rCc Signature: Signat J(/V V V Title: King County Executive Te:_-- +Q Date: ate: ' y City of Auburn Page 1 of 7 Contract No. 02COA13 Amendment No. 1 Attachment A — Sites(s) Covered Thru 9/30/19, revised 3/25/16 All Site and contact data will be maintained by I -Net Operations. Customer Shall report changes in contact personnel or location data to I -Net management. The Contracted Site Services & Monthly Fees table below identifies Service Type and Bandwidth (Svc Type & BW), Site ID (number), Site Name. Site Address, City, Site Contact, CPE Device, Hub, Demarcation Point, and monthly cost for each Site covered under this Contract. I -Net owns all CPE devices installed at Customer Sites. See Attachment G — Service Offerings for a description of service offerings. I -Net fiber is reserved for I -Net use only, to support delivery of I -Net services to the Sites specified below. Service Offering Summary 1. Internet Bandwidth IB 2. Transport Bandwidth TB 3. Support Services - Platinum, Gold, Silver, 4. T1 Connection (T1) Monthly $37500 Bronze 25 West Main St Colin Schmalz 253-804-5021 5. Additional Internet Bandwidth AIB 6. Additional Transport Bandwidth ATB 7. Additional IPV4 Addresses AIP 8. Professional Services: Network Engineering Service (NES) 9. Data Center Services (See Attachment O) Total Non -Recurring Costs $6400 Silver Support Solution Architecture (SA) 25 West Main St Auburn Colin Schmalz 253-804-5021 Project Management Service (PMS) $0.00 Support Surcharge (SS) Contracted Site Services & Monthly Fees — effective Anri12016 Type& BW IB 40 Site Site Name ID Site Address City Auburn Site Contact CPE DeviceSvc Hub Demarcation I -Net Switch Monthly $37500 2081 City of Auburn 25 West Main St Colin Schmalz 253-804-5021 12ci- auburn Federal Way IP — 1 Block 2081 City of Auburn 25 West Main St Auburn Colin Schmalz 253-804-5021 $450.00 Total Non -Recurring Costs $6400 Silver Support 2081 City of Auburn 25 West Main St Auburn Colin Schmalz 253-804-5021 $0.00 8 100 Connection from uburn to Sabey $92600 CL1 W $89800 RHS TOTAL Monthly Fees: $2264.00 Installation Costs (Non -Recurring) — on ADM 2016 invoice City of Auburn Page 2 of 7 Contract No. 02COA13 Amendment No. 1 .� Flt*. : 'Provision Fees Per Site Additional Site Provisioning Cost(s) Per Site Site Visit Required Additional Services — No Site Visit $ 150 per hour Per hour Required $450.00 Total Non -Recurring Costs $450.00 City of Auburn Page 2 of 7 Contract No. 02COA13 Amendment No. 1 Attachment G - Service Offerings Thru 9130119, revised 3125116 The following is a list of current service offerings and their definitions. Consult Attachment K - Net Rate Card for pricing. Basic Services 1. Internet Bandwidth (IB): The Internet Bandwidth service provides a base Bandwidth of 40Mbps. Additional Bandwidth of up to 1 Gbps can be purchased in increments of 10Mbps for an additional monthly fee. Bandwidth rate limits are applied. 2. Transport Bandwidth (TB): Transport Bandwidth is a point-to-point connection between two facilities and is subject to service availability. It provides service at a base Bandwidth of 100Mbps. Additional Bandwidth up to 10Gbps can be purchased in increments of 100Mbps or 1 Gbps increments for an additional monthly fee. 3. Support Services In addition to the basic service above, the Customer Shall select a support package (Platinum. Gold, Silver or Bronze). Each package provides a different level of service and a separate rate, as described below: Support Svcs Platinum Gold Silver Bronze IPV4 Addresses 32 16 8 2 EVC (1 additional) Included Optional Optional n/a IGN Connection Included Included Included n/a QoS 4 CoS included included best effort best effort Technical Support 24X7,365 24X7,365 24X7,365 8X5 Maintenance Included Included Included Included DNS M mt Included Included Included Included Descriptions • EVC: An Ethernet Virtual Connection (EVC) is defined by the Metro -Ethernet Forum (MEF) as an association between two or more user network interfaces that identifies a point-to-point or multipoint -to -multipoint path within the service provider network. An EVC is a conceptual service pipe within the service provider network. One EVC comes standard with Basic Service. IGN Connection: The Inter -Governmental Network (IGN) is the common data network used to connect to state agencies, counties, and cities with known end points, managed gateways, and applications. The existing IGN is maintained by King County Network Services and is connected to the Washington State Department of Information Systems (DIS) state-wide IGN. I -Net provides network transport to gain access to this network. Municipalities, public health agencies, and law enforcement agencies are able to access applications and share data with other state and local government agencies within the I -Net network. Customers connecting to the IGN must adhere to security guidelines published by Washington State Consolidated Technology Services (CTS) that pertain to this network. This IGN service is bundled with the I -Net ISP service. • QoS: Quality of Service (QoS) is the ability to provide different levels of priority to City of Auburn Page 3 of 7 Contract No. 02COA13 Amendment No. 1 different applications, users, or data flows, or to guarantee a certain level of performance to a data flow. Technical Support - 8X5: Support is provided Monday through Friday during regular, daytime hours of 8 a.m. to 5 p.m., except on County Holidays. The targeted initial response time will be thirty (30) minutes. Problem resolution begins no more than two (2) hours after the initial report. Work on problems will continue within these daytime hours, as needed. If work is required outside of daytime hours, work Shall be escalated by the Customer and with approval of I -Net management. Technical Support - 24X7, 365: Support is provided 24 hours a day, 7 days a week, every day of the year. The targeted initial response time will be thirty (30) minutes. Problem resolution begins no more than two (2) hours after the initial report. Problem resolution work will continue until resolved. DNS Registration and Hosting: I -Net provides domain registration services to its customers. Only the designated registrar may modify or delete information about domain names in a central registry database. Registration of a domain name establishes a set of Start of Authority (SOA) records in the DNS servers of the parent domain, indicating the IPV4 address (or domain name) of DNS servers that are authoritative for the domain. Additional Services 4. T1 Connection (T1): A dedicated connection supporting legacy data and voice applications at a fixed rate of 1.544 Mbps. This service is usually for multiple -site agencies that have legacy T1 line ports between their facilities used to serve voice applications such as PBXs. T1 line ports can also be provided that connect between two participating agencies. Fractional T1 service is also available where individual channels may be directed to different sites. The interface is an RJ -48X connector from the I -Net edge equipment. 5. Additional Internet Bandwidth (AIB): I -Net offers additional Internet bandwidth upon the Customer's request and County approval. Additional bandwidth of up to 1Gbps can be purchased in increments of 10 or 100Mbps for an additional monthly fee. 6. Additional Transport Bandwidth (ATB): I -Net offers additional Transport Bandwidth upon Customer request and County approval. Additional bandwidth of up to 10Gbps can be purchased in increments of 100Mbps for an additional monthly fee. 7. Additional IPV4 Addresses Option (AIP): Customers have the option of purchasing additional blocks of non-portable IP addresses from King County's Class B address space 146.129.x.x. The blocks come in quantities of 16. The County cannot guarantee contiguous IPV4 addresses when additional addresses are purchased, unless agreed to in writing by the County. 8. Professional Services Professional Services is meant to be a range of specialized services oriented toward helping Customers make the best use of the I -Net. The scope, duration and rates will vary as well as the skill sets of professionals involved. Here are some examples: City of Auburn Page 4 of 7 Contract No. 02COA13 Amendment No. 1 a) Network Engineering Service (NES): This is work developing specialized network solutions to fit the Customer's needs related to I -Net services. Rates will vary depending upon the duration of the work, and may be invoiced on an hourly or per job basis. The typical rate for in-house staff is $80/hr. Outside resources will normally demand a higher rate, up to $150/hr or more. This service is subject to staff availability. b) Solution Architecture (SA): This architecture work is to aid in adapting and scaling applications to operate optimally in an I -Net enabled network environment. The hourly consultation shall be at a rate that reasonably captures the County's cost. This may entail using in-house staff. c) Project Management Service (PMS): This service will provide overall management of work needed prior to installation of I -Net services. This service has traditionally focused on managing construction tasks necessary to deliver fiber optic media. Other related project management tasks may be considered. Charges for the service will be a fixed percentage of the estimated total project cost. d) Support Surcharge (SS): This is a fee charged when a trouble call results in the dispatch of support staff to a Customer site and the cause of trouble is found to be the responsibility of the Customer. The Customer Shall be charged at the rate specified in Attachment A — Sites Covered, no less than two (2) hour minimum. Engineers will work with the Customer's Technical Contact to design the service and provisioning for the Customer's Site(s). Typically, the device installed at a Site will be a CPE providing one or more 100/1000 Mbps Ethernet connections. All installed equipment remains the sole property of the I -Net. -Net provides initial configuration and installation of its equipment and service, including customization of services. All I -Net installed equipment whether at a Customer's Site or not, remains the sole property of the I -Net. -Net will only provide transport from suburban cities to KC/IGN and will not be involved with application incidents and issues. If a network engineer is dispatched to solve an incident and the incident is determined to be that of the Customer, a service call charge will be invoiced. City of Auburn Page 5 of 7 Contract No. 02COA13 Amendment No. 1 Attachment N — Data Center Services Rate Card, revised 3125116 Whole Cabinet * Half Cabinet * Co -Location $898 $498 Level 1 Monthly Remote Hands • $1 $1 • $999 $a99 TOTAL $899 $499 * For 1 U cabinet pricing, contact the Data Center Manager at 206-263-1178. WhGle Cabinet* Half kabinet Se-LGGat+ea $898 $498 &hart Hates $194 $4-04 $999 $a99 * For 1 U cabinet pricing, contact the Data Center Manager at 206-263-1178. Co -location: - Segregated, secure state-of-the-art cabinets: locked, redundant power capable, hot/cold aisle contained within cabinet. - CIJS-compliant physical security: multiple layers of physical security, including two layers of "2 Factor" access security, 7x24 security presence, 7x24 KiRg COURty staff preseRG8, video surveillance cameras. - Segregated, secure network connectivity Remote Hands: - Visual verification to assist remote troubleshooting efforts - Racking and stacking equipment - Swapping removable media (tapes, CDs, DVDs, etc.) - Handling off-site storage requirements - Labeling equipment or taking digital photos Managed Systems Services: Segregation. physical separation of systems in secured cabinets; physical separation of networks. Staffing Options: 7x24 staff environment Security: CJIS & HIPAA compliant, physical security model. City of Auburn Page 6 of 7 Contract No. 02COA13 Amendment No. 1 Attachment O — Colocation Agreement, revised 3125116 The parties agree that the Customer may use space from the County for the colocation of its: The following colocation options are available for the Customer below. See Attachment N — Pricing for pricing. a) Co -Location Level 1 (Whole cabinet or half cabinet) (CL1 W or CL1 H): Cabinets are segregated and locked with redundant power capable. Hot aisle/cold aisle contained within cabinet. CJIS-compliant physical security is provided. The multiple layers of physical security include: two layers of "2 Factor" access security, 7x24 King r^ Rty Staff presenGe, video surveillance cameras, and 7x24 security presence. b) Remote Hands Service (RHS): Visual verification to assist remote troubleshooting efforts: racking and stacking equipment; swapping removable media (tapes, CDs. DVDs, etc.); handling off-site storage requirements. labeling equipment and taking digital photos, and secure network connectivity. d) Managed Systems Service (MSSVE or MSCS): Features of Managed System Services are: segregation (physical separation of systems in secured cabinets and physical separation of networks), staffing options in a 24/7 staff environment, and security (CJIS and HIPAA compliant and a physical security model). Two options are available: • Standard Virtual Environment (MSSVE): 2 vProc, 8 GB RAM, up to 150 GB storage, additional vProcs, RAM, and storage space can be added. • Cloud Services WSCS City of Auburn Page 7 of 7 Contract No. 02COA13 Amendment No. 1