HomeMy WebLinkAboutKC - iNet/Space Lease AgreementCITY OF
At-%URN
WASHINGTON
To: Dan Heid, City Attorney
Page 1 of 1
Interoffice Memorandum
From: Paul Haugan, Director — Innovation and Technology
CC:
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Re: City of Auburn/King County I -Net Agreement Addendum
Hi Dan
We have an agreement with King County for "I -Net" services. This allows us access
to King County network, broadband and other services as needed. This Addendum
provides modified definitions, contact names for service and adjusted pricing.
Impact to us is minimal as we don't subscribe to a lot of services, but I wanted to
run this by you prior to agreeing and signing.
Thanks
JI
Paul Haugan, Director
Department of Innovation and Technology
AUBURN MORE THAN YOU IMAGINED
Contract No. 02COA13
Amendment No. 1
between
King County, Washington and City of Auburn,
for
Institutional Network (I -Net) Services
This Amendment Number 1 ("Amendment") to the Institutional Network Services Agreement is
between King County, Washington (hereinafter "County"), with its principal place of business at
401 5th Avenue, Suite 600. Seattle, WA and City of Auburn, with its principal place of business at
25 West Main Street, Auburn, WA (hereinafter "Customer"), collectively the "Parties".
WHEREAS, County and Customer desire to modify the underlying Agreement to:
NOW, THEREFORE, in consideration of the foregoing recital and the mutual covenants
contained herein, and for other good and valuable consideration, the receipt and sufficiency
of which are hereby acknowledged, the parties agree to the foregoing as follows:
1. DELETE "Attachment A — Sites(s) Covered Thru 9/30/2016" in its entirety and
REPLACE with the following "Attachment A — Sites(s) Covered Thru 9/30/19, revised
2/2/16".
2. DELETE "Attachment G — Service Offerings Thru 9/30/16" in its entirety and REPLACE
with the following "Attachment G — Service Offerings Thru 9/30/19, revised 2/2/16"-
3. DELETE "Attachment N — Data Center Services Rate Card" in its entirety and
REPLACE with the following "Attachment N — Data Center Services Rate Card, revised
2/2/16".
4. DELETE "Attachment O — Colocation Agreement" in its entirety and REPLACE with the
following "Attachment O, Colocation Agreement, revised 2/2/16".
5. NO OTHER AMENDMENTS. Except as provided herein, the Agreement shall remain
unchanged and in full force and effect.
IN WITNESS, THEREOF, the Parties have executed this Amendment.
KING COUNTY
CITY OF AUBURN
Print Name.
Print Name:
Signature:
Signature:
Title: King County Executive
Title:
Date:
Date:
City of Auburn Page 1 of 7 Contract No. 02COA13
Amendment No. 1
0 0
Attachment A — Sites(s) Covered Thru 9130119, revised 212116
All Site and contact data will be maintained by I -Net Operations. Customer Shall report changes
in contact personnel or location data to I -Net management. The Contracted Site Services &
Monthly Fees table below identifies Service Type and Bandwidth (Svc Type & BW), Site ID
(number). Site Name, Site Address, City, Site Contact, CPE Device, Hub, Demarcation Point, and
monthly cost for each Site covered under this Contract. I -Net owns all CPE devices installed at
Customer Sites. See Attachment G - Service Offerings for a description of service offerings.
I -Net fiber is reserved for I -Net use only, to support delivery of I -Net services to the Sites
specified below.
Service Offering Summary
1.
Internet Bandwidth IB
2.
4.
Transport Bandwidth TB
T1 Connection (T1)
3. Support Services - Platinum, Gold, Silver,
April
Site Contact
Colin Schmalz
253-804-5021
Bronze
Hub
marcation
DeBW Point
I -Net Switch
5.
Additional Internet Bandwidth AIB
6.
Additional Transport Bandwidth ATB
7.
Additional IPV4 Addresses AIP
8.
Professional Services:
Network Engineering Service (NES)
9. Data Center Services (See Attachment O)
2081
City of Auburn
25 West Main St
Solution Architecture (SA)
Colin Schmalz
253-804-5021
Project Management Service (PMS)
$64.00
Silver
Support
2081
Support Surcharge (SS)
Contracted
Site Services
& Monthly Fees
- effective
City
Auburn
April
Site Contact
Colin Schmalz
253-804-5021
2016
CPE
Device
Hub
marcation
DeBW Point
I -Net Switch
Monthly
Fee
$37500
Svc Type&
40
Site
to
2081
Site Name
Site Address
25 West Main St
City of Auburn
12ci-
auburn
Federal
Way
IP - 1
Block
2081
City of Auburn
25 West Main St
Auburn
Colin Schmalz
253-804-5021
$64.00
Silver
Support
2081
City of Auburn
25 West Main St
Auburn
Colin Schmalz
253-804-5021
$000
B 100
Connection from
uburn to Sabey
$92600
C L 1 W
$898.00
RHS
$1 00
TOTAL Monthly Fees:
$2264.00
Installation Costs (Non -Recurring) - on April 2016 invoice
Contract'
'Provision Fees I Per Site
Additional Site Provisioning Cost(s) Per Site
Site Visit Required
Additional Services - No Site Visit $ 150 per hour Per hour $450.00
Required
Total Non -Recurring Costs $450.00
City of Auburn Page 2 of 7 Contract No. 02COA13
Amendment No. 1
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Attachment G - Service Offerings Thru 9/30/19, revised 2/2/16
The following is a list of current service offerings and their definitions. Consult Attachment K -
Net Rate Card for pricing.
Basic Services
1. Internet Bandwidth (IB):
The Internet Bandwidth service provides a base Bandwidth of 40Mbps. Additional Bandwidth of
up to 1Gbps can be purchased in increments of 10Mbps for an additional monthly fee. Bandwidth
rate limits are applied.
2. Transport Bandwidth (TB):
Transport Bandwidth is a point-to-point connection between two facilities and is subject to service
availability. It provides service at a base Bandwidth of 100Mbps. Additional Bandwidth up to
10Gbps can be purchased in increments of 100Mbps or 1Gbps increments for an additional
monthly fee.
3. Support Services
In addition to the basic service above, the Customer Shall select a support package (Platinum,
Gold, Silver or Bronze). Each package provides a different level of service and a separate rate,
as described below:
Support Svcs
Platinum
Gold
Silver
Bronze
IPV4 Addresses
32
16
8
2
EVC 1 additional
Included
Optional
Optional
n/a
IGN Connection
Included
Included
Included
n/a
QoS' 4 CoS
included
included
best effort
best effort
Technical Support
24X7,365
24X7,365
24X7,365
8X5
Maintenance
Included
Included
Included
Included
DNS M mt
Included
Included
Included
Included
Descriptions
• EVC:
An Ethernet Virtual Connection (EVC) is defined by the Metro -Ethernet Forum
(MEF) as an association between two or more user network interfaces that
identifies a point-to-point or multipoint -to -multipoint path within the service
provider network. An EVC is a conceptual service pipe within the service provider
network. One EVC comes standard with Basic Service.
IGN Connection:
The Inter -Governmental Network (IGN) is the common data network used to
connect to state agencies, counties, and cities with known end points, managed
gateways, and applications. The existing IGN is maintained by King County
Network Services and is connected to the Washington State Department of
Information Systems (DIS) state-wide IGN. I -Net provides network transport to
gain access to this network. Municipalities, public health agencies, and law
enforcement agencies are able to access applications and share data with other
state and local government agencies within the I -Net network. Customers
connecting to the IGN must adhere to security guidelines published by
Washington State Consolidated Technology Services (CTS) that pertain to this
network. This IGN service is bundled with the I -Net ISP service.
• QoS:
Quality of Service (QoS) is the ability to provide different levels of priority to
City of Auburn Page 3 of 7 Contract No. 02COA13
Amendment No. 1
different applications, users, or data flows, or to guarantee a certain level of
performance to a data flow.
Technical Support - 8X5:
Support is provided Monday through Friday during regular, daytime hours of 8
a.m. to 5 p.m., except on County Holidays. The targeted initial response time will
be thirty (30) minutes. Problem resolution begins no more than two (2) hours
after the initial report. Work on problems will continue within these daytime
hours, as needed. If work is required outside of daytime hours, work Shall be
escalated by the Customer and with approval of I -Net management.
Technical Support - 24X7, 365:
Support is provided 24 hours a day, 7 days a week, every day of the year. The
targeted initial response time will be thirty (30) minutes. Problem resolution
begins no more than two (2) hours after the initial report. Problem resolution
work will continue until resolved.
DNS Registration and Hosting:
I -Net provides domain registration services to its customers. Only the designated
registrar may modify or delete information about domain names in a central
registry database. Registration of a domain name establishes a set of Start of
Authority (SOA) records in the DNS servers of the parent domain. indicating the
IPV4 address (or domain name) of DNS servers that are authoritative for the
domain.
Additional Services
4. T1 Connection (T1):
A dedicated connection supporting legacy data and voice applications at a fixed rate of 1.544
Mbps. This service is usually for multiple -site agencies that have legacy T1 line ports between
their facilities used to serve voice applications such as PBXs. T1 line ports can also be provided
that connect between two participating agencies. Fractional T1 service is also available where
individual channels may be directed to different sites. The interface is an RJ -48X connector from
the I -Net edge equipment.
5. Additional Internet Bandwidth (AIB):
I -Net offers additional Internet bandwidth upon the Customer's request and County approval.
Additional bandwidth of up to 1Gbps can be purchased in increments of 10 or 100Mbps for an
additional monthly fee.
6. Additional Transport Bandwidth (ATB):
I -Net offers additional Transport Bandwidth upon Customer request and County approval.
Additional bandwidth of up to 10Gbps can be purchased in increments of 100Mbps for an
additional monthly fee.
7. Additional IPV4 Addresses Option (AIP):
Customers have the option of purchasing additional blocks of non-portable IP addresses from
King County's Class B address space 146.129.x.x. The blocks come in quantities of 16. The
County cannot guarantee contiguous IPV4 addresses when additional addresses are purchased,
unless agreed to in writing by the County.
8. Professional Services
Professional Services is meant to be a range of specialized services oriented toward helping
Customers make the best use of the I -Net. The scope, duration and rates will vary as well as the
skill sets of professionals involved. Here are some examples:
City of Auburn Page 4 of 7 Contract No. 02COA13
Amendment No. 1
a) Network Engineering Service (NES):
This is work developing specialized network solutions to fit the Customer's needs related
to I -Net services. Rates will vary depending upon the duration of the work, and may be
invoiced on an hourly or per job basis. The typical rate for in-house staff is $80/hr.
Outside resources will normally demand a higher rate, up to $150/hr or more. This
service is subject to staff availability.
b) Solution Architecture (SA):
This architecture work is to aid in adapting and scaling applications to operate optimally
in an I -Net enabled network environment. The hourly consultation shall be at a rate that
reasonably captures the County's cost. This may entail using in-house staff.
c) Project Management Service (PMS):
This service will provide overall management of work needed prior to installation of I -Net
services. This service has traditionally focused on managing construction tasks
necessary to deliver fiber optic media. Other related project management tasks may be
considered. Charges for the service will be a fixed percentage of the estimated total
project cost.
d) Support Surcharge (SS):
This is a fee charged when a trouble call results in the dispatch of support staff to a
Customer site and the cause of trouble is found to be the responsibility of the Customer.
The Customer Shall be charged at the rate specified in Attachment A — Sites Covered, no
less than two (2) hour minimum.
Engineers will work with the Customer's Technical Contact to design the service and provisioning
for the Customer's Site(s). Typically, the device installed at a Site will be a CPE providing one or
more 100/1000 Mbps Ethernet connections. All installed equipment remains the sole property of
the I -Net.
I -Net provides initial configuration and installation of its equipment and service, including
customization of services. All I -Net installed equipment whether at a Customer's Site or not,
remains the sole property of the I -Net.
I -Net will only provide transport from suburban cities to KC/IGN and will not be involved with
application incidents and issues.
If a network engineer is dispatched to solve an incident and the incident is determined to be that
of the Customer, a service call charge will be invoiced.
City of Auburn Page 5 of 7 Contract No. 02COA13
Amendment No. 1
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Attachment N — Data Center Services Rate Card, revised 2/2/16
Whole Cabinet" Half Cabinet'
* For 1 U cabinet pricing, contact the Data Center Manager at 206-263-1178.
Whole Cabinet * Half Cabinet *
Co -Location $898 1 $498
Smart Hands $101 $101
TOTAL $999 $599
* For 1 U cabinet pricing, contact the Data Center Manager at 206-263-1178.
Co -location:
- Segregated, secure state-of-the-art cabinets: locked, redundant power capable, hot/cold
aisle contained within cabinet.
- CIJS-compliant physical security: multiple layers of physical security, including two layers
of "2 Factor" access security, 7x24 security presence, 7x24 King County staff presence,
video surveillance cameras.
- Segregated, secure network connectivity
Remote Hands:
- Visual verification to assist remote troubleshooting efforts
- Racking and stacking equipment
- Swapping removable media (tapes, CDs, DVDs, etc.)
- Handling off-site storage requirements
- Labeling equipment or taking digital photos
Smart Hands:
- Technical assistance and troubleshooting
- Equipment installations and configurations
- Interface card removal, installation and configuration
- Testing media for continuity & proper signaling
- Inventory of equipment
- Power cycling: router, server, switch, soft -boot
- Adding, removing or verifying a demarcation
- Moving equipment within your space and cabinets
- Wiring services: moving, securing and terminating cables
• - . Standard Virtual Environment — pricing varies
Cloud Partnerships (future)
Managed Systems Services:
Segregation: physical separation of systems in secured cabinets: physical separation of
networks.
Staffing Options: 7x24 staff environment
Security: CJIS & HIPAA compliant, physical security model.
City of Auburn Page 6 of 7 Contract No. 02COA13
Amendment No. 1
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Attachment O — Colocation Agreement, revised 212116
The parties agree that the Customer may use space from the County for the colocation of its:
The following colocation options are available for the Customer below. See Attachment N —
Pricing for pricing.
a) Co -Location Level 1 (Whole cabinet or half cabinet) (CL1W or CL1H):
Cabinets are segregated and locked with redundant power capable. Hot aisle/cold aisle
contained within cabinet.
CJIS-compliant physical security is provided. The multiple layers of physical security
include: two layers of "2 Factor" access security, 7x24 King County staff presence, video
surveillance cameras, and 7x24 security presence.
b) Remote Hands Service (RHS):
Visual verification to assist remote troubleshooting efforts; racking and stacking
equipment: swapping removable media (tapes, CDs, DVDs, etc.); handling off-site
storage requirements; labeling equipment and taking digital photos; and secure network
connectivity.
c) Co -Location Level 2 (Whole cabinet or half cabinet) (CL2W or CL2H):
All features and services of Co -Location Level 1, PLUS.
Smart Hands service offering technical assistance and troubleshooting; equipment
installations and configurations; interface card removal, installation and configuration;
testing media for continuity and proper signaling; inventory of equipment; power cycling
for router, server, switch, and soft -boot; adding, removing or verifying a demarcation;
moving equipment within your space and cabinets; and wiring services (moving,
securing, and terminating cables).
d) Managed Systems Service (MSSVE or MSCS):
Features of Managed System Services are: segregation (physical separation of systems
in secured cabinets and physical separation of networks), staffing options in a 24/7 staff
environment, and security (CJIS and HIPAA compliant and a physical security model).
Two options are available:
• Standard Virtual Environment (MSSVE):
2 vProc. 8 GB RAM, up to 150 GB storage, additional vProcs. RAM, and storage
space can be added.
• Cloud Services WSCS
City of Auburn Page 7 of 7 Contract No. 02COA13
Amendment No. 1