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HomeMy WebLinkAbout2019 Presidio Network Health Check - SignedPRESIDIO' Future. Built. Network Health Check STATEMENT OF WORK CITY OF AUBURN 03/04/2019 City of Auburn SOW# 1003219901343SOW-1 03/04/2019 Network Health Check PROPOSAL TEAM REVISION HISTORY PRESIDIO` suture. 7 2018 Pres/dio All Rights Reserved This document and its contents are the confidential and proprietary intellectual property of PRESIDIO and may not be duplicated, redistributed or displayed to any third party without the express written consent of PRESIDIO. Other product and company names mentioned herein may be the trademarks of their respective owners. Confidential and Proprietary Page 2 City of Auburn SOW# 1003219901343SOW-1 03/04/2019 Network Health Check Contents PRESIDIO' Future. Built. 1. Executive Overview...................................................................................................................................4 1.1. Introduction........................................................................................................................................................4 1.2. Solution and Approach Overview.......................................................................................................................4 1.3. Locations............................................................................................................................................................4 2. Scope of Work...........................................................................................................................................5 2.1. Project Scope......................................................................................................................................................5 2.2. Deliverables........................................................................................................................................................6 2.3. Project Management..........................................................................................................................................6 2.4. Resources...........................................................................................................................................................6 2.5. Project Change Request Process........................................................................................................................7 3. Assumptions..............................................................................................................................................8 3.1. General Assumptions.........................................................................................................................................8 3.2. General Client Responsibilities...........................................................................................................................9 4. Pricing...................................................................................................................................................... 10 4.1. Expenses...........................................................................................................................................................10 4.2. Travel Time.......................................................................................................................................................10 5. Terms and Conditions............................................................................................................................. 10 6. Approval Signoff......................................................................................................................................13 Confidential and Proprietary Page 3 City of Auburn SOW# 1003219901343SOW-1 03/04/2019 Network Health Check 1. EXECUTIVE OVERVIEW 1.1. Introduction PRESIDIO' Presidio Networked Solutions Group LLC ("Presidio") is pleased to propose the following solution to City of Auburn ('Client'). This Statement of Work ("SOW") defines the scope of work to be accomplished by Presidio. The tasks to be performed by Presidio are defined and the responsibilities of Presidio and Client are contained herein as well. Any deviations that arise during the proposed project and/or any changes to this Statement of Work will be processed through the procedure described in the Project Change Request Process section. The investigation and the implementation of changes may result in modifications to the charges or other terms of this Statement of Work. Presidio will configure the systems outlined within this Statement of Work, with a unique set of authentication credentials, unless otherwise provided by Client. Upon the completion of the engagement. Presidio will provide Client with all user names. passwords. and additional authentication information that were implemented during the engagement. Presidio strongly recommends that these that credentials be changed upon the completion of the engagement. 1.2. Solution and Approach Overview City of Auburn would like a network assessment of their current environment. They have a collection of network diagrams and information on connectivity, configuration and inventory, but would like a consolidated network diagram, inventory list, information on connectivity. configurations and suggested changes and best practices. Presidio will perform the network discovery using tools and manual methods, and potentially walking through MDFs/IDFs to gather further details. After the discovery, Presidio will create a network diagram and document describing what was discovered, recommended changes and best practice suggestions. 1.3. Locations Work will be done at the following locations. All work will be performed remotely unless otherwise specified. Confidential and Proprietary City of Auburn SOW# 1003219901343SOW-1 03/04i2019 Network Health Check 2. SCOPE OF WORK 2.1. Project Scope Presidio Will Perform the Following: 1. Network Discovery PRESIDIO• Future. Built. a) Network Design Workshop to discuss general layout of network b) Use of tools which may include RISC and/or NetBrain c) Create list of devices connected to the network which may include the following I. Model and Type it. OS Version III. Short Description d) Walk through MDF and IDFs to gather following information I. Rack Type and Configuration II. Power Options III. Cabling Management IV. Port Utilization e) Review Configurations of Network I. Layer 2 — VLANs ll. Layer 3 — Routing III. Security IV. QoS 2. Network Design of Current Network f) Create a Drawing using Visio/Lucid Charts of existing network • Drawing will include items found in discovery g) Create a Document with Suggestions and Best Practice Guidelines • EoL of Equipment that needs to be replaced • PSIRTs or OS upgrades recommended • Single points of failure or HA in the network • Bandwidth Issues and Lack of Ports • Basic Security Settings • Layer 2 or Layer 3 Configuration Changes h) Present and Deliver Current State Network Design and Best Practice Document to Client Confidential and Proprietary Page 5 City of Auburn SOW#: 1003219901343SOW-1 03/04/2019 Network Health Check 2.2. Deliverables '.kRESIDIG Documentation may be created by Presidio and provided as part of the Project Deliverables. Some of these deliverables may be delivered as a single document. The specific documentation to be provided depends on your chosen solution(s), several example documentation items are listed below. Additional documentation and/or printed documentation is available upon request for an additional cost. Current Network Diagram Visio, PDF or Lucidchart Best Practice and Roadmap Documentation PDF or Word Document With the exception of Project Status Reports, each deliverable material will be approved in accordance with the following procedure: • Within five (5) business days. Client will either accept the deliverable material or provide the Presidio Project Manager a written list of requested changes. If no written response is received from Client within five (5) business days, either accepting or requesting changes, the deliverable material shall be deemed accepted. • If a written list of requested changes is received within five (5) business days, the Presidio Project Team will make the agreed upon revisions and will, within five (5) business days, re -submit the updated version to Client. • At that time Client has five (5) business days to review and request changes for the final document. If no written response is received from Client within five (5) business days, either accepting or requesting changes. then the deliverable material shall be deemed accepted. • Deliverable documentation may be delivered via email, uploaded to a portal, or provided on a physical media and it may be provided in either an encrypted or unencrypted format. If Client requests a specific delivery method and format. Presidio will use that method for all documentation delivery and format otherwise, the sender will choose a delivery method and format that they feel is appropriate given the content of the documentation. 2.3. Project Management Presidio will provide a Project Manager (PM), who will be single point of contact for all project support issues within the scope of this project. The PM is experienced in project management best practice methodologies and familiar with the technology involved. This Project Manager is responsible for the overall project timeline, scope, budget management, resource scheduling/tracking, communication planning, and execution in accordance with the Presidio Lifecycle Methodology. Included for our standard Project Management offering for this engagement are the following • Remote only, no on -site project management • Project kickoff (remote) • Deliverable/milestone tracking • Resource scheduling and oversight Project closeout (remote) 2.4. Resources Presidio approaches project execution from a skills -based perspective. Our Execution Team is made up of individuals who have specific skill sets that will be utilized at different times during a given project. This allows us to provide a very specialized workforce to Client and utilize the appropriate resource for the task required. Confidential and Proprietary Page 6 City of Auburn P R E S I D I O' SOW# 1003219901343SOW-1 03/04/2019 FU"Ure. Built. Network Health Check 2.4.1. Presidio Engineering Resources • Practice Manager(s) — the technical manager and regional team lead of the field consulting team. The Practice Manager provides resource and technical oversight assistance to the Project Manager and ensures availability of technical resources and escalation paths for field consultants. • Architect 1 Senior Engineer(s) — the technical escalation points for Engineer(s) and Project Oversight teams. An Architect or Senior Engineer is a subject matter expert within a certain technology or field. This senior level resource will be the principal technical resource for the engagement and will have ownership of the final deliverables. • Engineer(s) — one or more individuals assigned to complete technical project tasks. Assignment of these resources depends upon the skill set of the task(s) and the timeline(s) within which the task(s) must be completed. These individuals report directly to the Project Manager for task assignment updates and to the Practice Manager or Architect/Senior Engineer for technical escalation needs. The following Presidio resources will be engaged on this project: • Network Engineer Contact information for the project team personnel will be distributed by the Project Manager. 2.4.2. Client Resources Throughout the project, Client resources may be required for completion of specific tasks, providing key information or data, oversight, review, and approvals. The responsibilities of Client are outlined in this document. The following Client resources will be engaged on this project: • Network Engineering Team Contact information for the project team personnel will be distributed by the Project Manager. 2.5. Project Change Request Process In the event that both Presidio and Client agree to a change in this Statement of Work, a written description of the agreed upon change will be prepared using a Project Change Request (PCR) form, which both parties must sign. The PCR form will be used to describe the change, the rationale for the change, and to specify any change in the charges, estimated schedule, or other terms. Depending on the extent and complexity of the requested changes. Presidio may charge for the effort required to analyze it. When charges are necessary to analyze a change, Presidio will provide a written estimate and begin the analysis upon written authorization from Client. The terms of a mutually agreed upon Change Authorization will prevail over those of this Statement of Work or any previous Change Authorization. Confidential and Proprietary City of Auburn SOW#: 1003219901343SOW-1 03/04/2019 Network Health Check 3. ASSUMPTIONS PRESIDIO" Lure. Built. Presidio makes the following assumptions in developing this Statement of Work. These assumptions serve as the foundation to which the project estimate, approach and timeline were developed. By signing this SOW, Client agrees that these assumptions are correct and valid. Any changes to the following assumptions must be processed using the Presidio Change Management Process and may impact the project duration and labor requirements. 3.1. General Assumptions The following project assumptions are made and will be verified as part of the engagement: 1. All Presidio activities will take place during normal working hours (Monday through Friday, 8:00 a.m. to 5,00 p.m., excluding holidays) unless noted as "Off Hours" in this SOW. 2. Any items or tasks not explicitly listed as in -scope within this SOW are considered to be outside of the scope and not associated with this SOW and price. 3. If integration of the product is performed at a Presidio facility, then transfer of ownership (acceptance) occurs upon the receipt and integration of goods at Presidio, regardless of shipment, as manufacturers will not accept returns of opened products. 4. Changes to the Design, Equipment List or proposed timeline presented to Client in this SOW will require a Project Change Request. A Project Change Request could impact the cost of the project 5. Presidio will not be held responsible for troubleshooting networks, applications and/or hardware if Client has no formal change management documented processes and policies 6. Presidio may engage subcontractors and third parties in performing a portion of this work. 7. Presidio will not make changes to the configuration of any network equipment after it has been installed and tested. 8. Some activities included in this project may be performed on Presidio s premises. 9. Additional required tasks discovered after the execution of this SOW that are not mentioned in this SOW will require a Project Change Request. 10. Time and Material engagements do not provide defined deliverables. To the extent that documentation or other task -related materials or deliverables are required, time to prepare, deliver, and review those deliverables will accrue against the hours purchased. 11. Hours for Time and Material services are best effort estimates and may require additional hours in order to satisfy the request. If at the end of the allotted hours, Client's objectives are not met, a new Purchase Order and agreement must be submitted. 12. Client will be asked to authorize additional consultant hours should actual hours worked approach those authorized by this engagement. 13. For Time and Materials services, it is Client's responsibility is to direct the activities of the Presidio consultant through the creation of a prioritized Task List or similar documented instruction. It is recommended that this be provided to the Presidio Engineer 48 hours prior to the first day of services. 14. Time and Material Services will be invoiced monthly and will be based on actual hours incurred. 15. For hourly service, a 4-hour minimum applies for remote services. An 8-hour minimum applies for on - site services. 16. If scheduled work is canceled with less than 24 hours' notice, Client may be liable for a minimum 4-hour charge. Confidential and Proprietary Page 8 City of Auburn SOW# 1003219901343SOW-1 03/04/2019 Network Health Check 3.2. General Client Responsibilities PRESIDIA Built. The following items are listed as responsibilities of Client for this engagement. Client is responsible for performing the items and activities listed in this section or arranging for them to be performed by a third - party if appropriate. 1. Provide a single Client point of contact with the authority and the responsibility of issue resolution and the identification, coordination and scheduling of Client personnel to participate in the implementation of the SOW. 2. Participate in any required design sessions or workshops. 3. Provide or procure all appropriate hardware, software, licensing and media required for implementation of the SOW. 4. Supply current equipment configuration for review if applicable. 5. Schedule appropriate maintenance windows for system upgrades or installs and notify user community. 6. Dispose all retired equipment as part of this project. 7. Provide all required physical access to Client's facility (identification badge. escort, parking decal, etc.). as required by Client's policies: and provide all required functional access (passwords, IP address information, etc.). as required for Presidio to complete the tasks. 8. Provide to Presidio all required IP addresses, passwords, system names, and aliases. 9. Validate the site readiness prior to the dispatch of Presidio personnel to perform the services being contracted. 10. Provide adequate facilities for the installation of the hardware. This includes all necessary peripheral hardware (KVM ports or monitors, keyboards. mice. network access, etc.) as well as electrical and spatial needs and required antivirus software. 11. Provide high-speed access to the Internet for verification of device support requirements and for software downloads. 12. Verify operation of the installed/upgraded equipment per the predefined Verification Plan. 13. Provide Presidio administrator access on appropriate devices for the completion of the engagement. 14. Complete all Client installations where required in accordance with Client PC requirements for the new application versions. 15. Provide remote access for troubleshooting and configurations related to the project - preferably VPN access, as necessary. 16. Provide requested documentation or information needed for the project within two (2) business days, unless otherwise agreed to by all parties. 17. Transport of equipment from receiving area(s) to the data center(s) and/or equipment rooms where it will be installed. 18. Ensure all Cat. 5 (or higher) and fiber cable infrastructure is in place and tested (for all sites). 19. Provide patch cables and complete necessary fiber or CATS cable terminations to patch panels for new switching and routing infrastructure. 20. Provide a virtual server to install NetBrain or RISC assessment tools. Confidential and Proprietary a ;, City of Auburn SOW# 1003219901343SOW-1 03/04/2019 Network Health Check 4. PRICING Network Engineer 80.00 Project Manager 4.00 $200.00 0.00 $185.00 0.00 PRESIDIA Future. Built. $300.00 $277.50 Total $16,740.00 If Client requires a change in the scope of work, the parties will negotiate in good faith to generate a written change order documenting the additional labor and requirements that will be mutually agreed upon by the parties prior to onset of the additional work. Payment terms are subject to credit department approval and will be negotiated and documented on a valid purchase order or other financial document. Presidio payment terms are Net-30. If Client fails to provide a notice of acceptance or a statement of issues to be resolved within ten (10) business days of project conclusion, the project will be deemed accepted and Client will be invoiced. 4.1. Expenses There are no anticipated travel or incidental expenses to be incurred by Presidio in association with the execution of this Statement of Work and therefore no expenses will be billed to Client. 4.2. Travel Time Travel to and from the work site(s) by Presidio resources in association with the execution of this Statement of Work will not be charged to Client. 5. TERMS AND CONDITIONS The Master Services Agreement ("MSA") executed between the parties on N/A governs this Statement of Work The following terms and conditions shall govern this Statement of Work (SOW) unless a valid Master Services & Product Agreement between the parties, if any, for professional services has been executed and is in force at the time any SOW is executed. in which case the terms of the Master Services & Product Agreement shall govern to the extent that they are inconsistent with this SOW. Purchase Orders, Invoicing, Payment and Acceptance. Any purchase order submitted by City of Auburn 'CLIENT' in connection with this SOW shall be deemed subject to these Additional Terms and this SOW. Unsigned, electronically submitted purchase orders shall be deemed to include CLIENT's electronic signature and shall be binding to the extent accepted by PRESIDIO. PRESIDIO's performance of such purchase order shall not constitute PRESIDIO's acceptance of new or different terms including pre-printed terms on such order. In absence of a purchase order, CLIENT agrees that its signature below grants PRESIDIO the right to invoice CLIENT and authorizes payment to PRESIDIO for the amounts owed. Further. CLIENT represents that PRESIDIO can rely on such CLIENT signature for payment. PRESIDIO shall invoice CLIENT for the Services in accordance with the terms stated in the SOW. The price included herein reflects a 3% discount for payment by cash, check or wire transfer. This discount will not apply in the event that CLIENT pays using a credit card or debit card. Confidential and Proprietary Page 10 City of Auburn SOW# 1003219901343SOW-1 03/04/2019 Network Health Check PRESIDI0' Fu:ure. Built. CLIENT shall make payment to PRESIDIO within thirty (30) days from the date of invoice. Except for taxes due on PRESIDIO's net income. CLIENT shall pay all taxes. PRESIDIO reserves the right to bill CLIENT for additional work requested by CLIENT and performed by PRESIDIO. and for applicable expenses incurred by PRESIDIO pursuant to providing such additional services, which are not described in this SOW. Unless otherwise indicated in this SOW. CLIENT agrees that staff augmentation services and services performed on a time and materials basis shall be deemed accepted as performed. Unless otherwise indicated in this SOW. Projects shall be deemed accepted upon the earlier of PRESIDIO's receipt of a signed Milestone Completion and Acceptance document which has been signed and dated by an authorized representative of CLIENT, or ten (10) calendar days from the date of the delivery of the milestone deliverable. If acceptance is refused, Client shall provide, in writing to PRESIDIO, its reasonable basis for refusal, prior to the expiration of the Ten (10) calendar day period. PRESIDIO shall address the issue before subsequent work is undertaken. Limitations of Warranties. PRESIDIO WARRANTS THAT SERVICES SHALL BE PROVIDED BY COMPETENT PERSONNEL IN ACCORDANCE WITH APPLICABLE PROFESSIONAL STANDARDS. WITH RESPECT TO SERVICES PERFORMED BY PRESIDIO, PRESIDIO WARRANTS TO CLIENT, THAT THE SERVICES RENDERED SHALL BE PERFORMED IN A SKILLFUL AND PROFESSIONAL MANNER COMMENSURATE WITH THE REQUIREMENTS OF THIS EFFORT. CLIENT SHALL NOTIFY PRESIDIO IN WRITING WITHIN THIRTY (30) DAYS AFTER COMPLETION OF THE SERVICES IN QUESTION WHEN ANY OF THE SERVICES FAIL TO CONFORM TO THE STANDARD OF CARE SET FORTH IN THIS AGREEMENT. THE PASSAGE OF THE THIRTY (30) DAY PERIOD AFTER COMPLETION OF THE SERVICES WITHOUT THE NOTIFICATION DESCRIBED HEREIN SHALL CONSTITUTE CLIENT'S FINAL ACCEPTANCE OF THE SERVICES. TROUBLESHOOTING AND RECONFIGURATION DUE TO CHANGES TO THE CONFIGURATION BY CLIENT AFTER DELIVERY WILL REQUIRE THE PREPARATION OF A BILLABLE CHANGE ORDER AND PRESIDIO WILL USE ITS BEST EFFORTS TO PROVIDE ANY ADDITIONAL SUPPORT THAT MAY BE REQUIRED THEREAFTER ON A TIME AND MATERIALS BASIS AS SOON AS RESOURCES ARE REASONABLY AVAILABLE. PRESIDIO MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 2. Intellectual Property. CLIENT acknowledges that PRESIDIO, its vendors, and/or its licensors retain all patents and/or copyrights in and to all proprietary data, processes and programs. if any. provided in connection with Services performed hereunder, any PRESIDIO software provided to CLIENT as part of the Services provided shall be subject to the vendor's, licensor's or OEM's copyright and licensing policy. To the extent such software is prepared by PRESIDIO, it is provided by nontransferable. nonexclusive license for CLIENT'S internal use only, subject strictly to the terms and conditions of this Agreement. and shall terminate upon termination or expiration of this Agreement. CLIENT shall not duplicate, use or disclose for the benefit of third parties, reverse engineer or decompile any such software. 3. Confidential Information. The parties agree that Confidential Information means any information disclosed by the disclosing party to the receiving party, either directly or indirectly, in writing, orally or by inspection of tangible objects (including without limitation documents, prototypes, samples, plant and equipment, "CLIENT" lists or other "CLIENT" information not known to the public), which is designated as "Confidential," "Proprietary" or some similar designation, or is the type of information which should reasonably be recognized as Confidential or Proprietary. The receiving party shall not use any Confidential Information of the disclosing party for any purpose except to evaluate and engage in discussions concerning this SOW. Each party agrees to protect the other party's Proprietary and Confidential Information to the same extent that it protects its own Proprietary and Confidential Information but with no less than a reasonable degree of care. 4. Limitation of Liability. IN NO EVENT SHALL PRESIDIO BE LIABLE TO CLIENT FOR ANY INDIRECT. INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND WHATSOEVER. ARISING IN CONTRACT. TORT OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. PRESIDIO'S ENTIRE LIABILITY AND CLIENT'S EXCLUSIVE Confidential and Proprietary City of Auburn SOW# 1003219901343SOW-1 03/04/2019 Network Health Check PRESIDI0' ure. Built. REMEDY FOR DAMAGES FROM ANY CAUSE WHATSOEVER. INCLUDING, BUT NOT LIMITED TO, NONPERFORMANCE OR MISREPRESENTATION. AND REGARDLESS OF THE FORM OF ACTIONS. SHALL BE LIMITED TO THE AMOUNT WHICH HAS BEEN ACTUALLY PAID TO PRESIDIO BY CLIENT FOR SERVICES AND/OR PERFORMANCE HEREUNDER. Without limiting the foregoing, PRESIDIO will have no responsibility for the adequacy or performance of (i) any third party software provided to PRESIDIO under this agreement, (ii) any hardware. and (iii) any services provided by any third party. 5. Non -Solicitation Provision. During the term of this SOW and for twelve (12) months thereafter. CLIENT will not solicit for a permanent or other position any employee or subcontractor of PRESIDIO to whom CLIENT was introduced through its relationship with PRESIDIO. Should CLIENT solicit and/or hire an employee or contractor from PRESIDIO. CLIENT shall pay to PRESIDIO an administrative fee equal to 1 year's salary of the employee's new salary at CLIENT. 6. Force Majeure. Neither party shall be liable for any failure or delay in performance of its obligations hereunder where such performance is prevented or delayed by causes beyond its reasonable control, including without limitation, flood, war, embargo, strike or other labor dispute, riot, acts of God or the intervention of any government authority. 7. Choice of Law and Venue. The parties will attempt to settle any claim or controversy arising under this SOW through consultation and negotiation in good faith and a spirit of mutual cooperation. This SOW and all matters relating thereto shall be governed exclusively by the substantive law of the State of Texas. Any dispute relating directly or indirectly to this SOW or any other contract or agreement between the parties which cannot be resolved through the process of consultation and negotiation shall be brought in a court of competent jurisdiction in Denton County, Texas, that being the exclusive venue for any dispute between or any claims held by any of the parties to this SOW. 8. Miscellaneous. This SOW constitutes the entire agreement of the parties and supersedes all prior written or oral agreements, representations and understandings relating to the subject matter hereof, with the exception of a valid Master Services and Product Agreement between the parties under the terms of which this SOW shall be incorporated. This SOW shall not be amended or modified except by written instrument signed by the parties. Should additional work beyond the scope of the Services detailed herein by PRESIDIO be requested by CLIENT, fees for such additional Services will be negotiated with CLIENT prior to performing such work and will be memorialized in writing between the Parties by utilizing a Project Change Request form ("PCR") or an additional SOW as appropriate. PRESIDIO will invoice CLIENT for any additional work performed and expenses incurred which are not described in this SOW. The Parties agree that neither may assign its rights or duties under this contract without the prior written consent of the other Party. which consent shall not be unreasonably withheld. 9. Severability. The provisions of this SOW are severable. If any provision of this SOW or its application to any person or circumstance is ever held by any court of competent jurisdiction to be invalid for any reason, the remainder of this Agreement and the application of such provision or part of this SOW to other persons or circumstances shall not be affected. Confidential and Proprietary Page 12 City of Auburn SOW#: 1003219901343SOW-1 03/04/2019 Network Health Check 6. APPROVAL SIGNOFF PRESIDIA" Future. Built. The use of signatures on this Statement of Work is to ensure agreement on project objectives and the work to be performed by Presidio. Presidio signature signifies our commitment to proceed with the project as described in this document. Please review this document thoroughly, as it will be the basis for all work performed by Presidio on this project. This Statement of Work is valid for a period of sixty (60) days from the date that this Statement of Work is provided by Presidio to Client unless otherwise agreed to by both parties. City of Auburn Signature Date Pwl �o T�e,q v ; 5 Printed Name Presidio Signature Printed Name & Title Date Confidential and Proprietary Page 13