HomeMy WebLinkAboutContracts_Comcast_Comcast and Franchise_Comcast Business Premier update August 2014 August 1, 2014
Dear Valued Premier Customer,
As a service provider, we want to ensure Comcast Business is following all of the required legal
guidelines to help prevent fraudulent activities from impacting Comcast Business customers. The
Customer Authentication Process is designed to provide a consistent, high-quality experience for
our customers, which includes a simple authentication process. We want our customers to have
the same great experience, no matter where they live or what call center they reach when they
call.
Effective 8/31/2014, Premier customers will be required to provide an account number (any
location) and another piece of account information (i.e. verify address, last payment made on the
account, bill to dates, or bill cycle date etc.) in order to review account level details or make
changes to your account. For repair related issues, we will always troubleshoot any repair issue
without the account number, but will not be able to disclose any account level details without the
account number authentication. You can find your account number on your billing statement.
We appreciate your time and cooperation. If you should have any questions; please call Comcast
Premier at: 888.833.8939 or e-mail us: WST_PremierCustomerSupport@cable.comcast.com.
Thank you.
Comcast Business Premier Support