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Home My WebLink About2014 Smarsh ContractSnWFSk Client Information Company Name /W, Invoiced on execution of Order Form Import Price Address/ I' S City Import Fees are estimated Fees and will be invoiced on State Zip GB Primary Contact Authorized User) Name Uncompressed GB) Title v& Phonej l Email, Monthly Rate / Minimum Minimum Monthly Technical Contact if different) Name Archiving Platform - Mobile Text [Professional - Custom Monthly] Title Phone Email Billing Contact if different) 1NamemetirkMt'ai SC Phone ZGj-3 if 9V IV Address yti M { N Cr State Washington Title 11 T Email inyD cxi' { i.i L1ti V I City \u lA1,4 vl Zip Quote Date 12/22/2014 12:22:52 Quote Expiration 10/31/2015 Smarsh Sales Executive Blake Rauch Services and Fees One-time Setup Fee 1-.500.00 $100.00 Invoiced on execution of Order Form Import Price GB Import Fees are estimated Fees and will be invoiced on I$ per GB) GB execution of the Order Form and reconciled following the Data Import. Additional imported data will be billed to Client at theEstimatedImportSize Uncompressed GB) rate listed. Services Monthly Rate / Minimum Minimum MonthlySeatSeatsCharge Archiving Platform - Mobile Text [Professional - Custom Monthly] 4.50 1 $4.50 Smarsh will provide the above Services for a trial period of 30 days commencing on the date Client executes this Order Form. Following the 30 day trial period, the Services will automatically roll into a 12Notes month term under the terms of the Agreement, unless Client provides Smarsh with written notice of Client's intent to terminate the trial period at least 5 days prior to the end of the trial period. Terms & Conditions Following execution of the Order Form, Smarsh will provide Client with access to an account within the applicable Service ("Activation Date"). For Services which are invoiced according to a usage metric, Client's 'Minimum Commitment" is the minimum usage metric specified above. One -Time Fees will be invoiced upfront, monthly License Fees will be invoiced on the Activation Date and monthly in arrears thereafter. Smarsh will invoice Client for any usage over the Minimum Commitment. The Services are subject to the Smarsh Service Agreement located here: http www smarsh.comiservices-terms-conditions-4-3 ("Agreement") and incorporated in this Order Form by reference. Where Client has executed an original or initial agreement for services which is in effect on the date Client executes this Order Form ("Initial Agreement") then the legal terms and conditions of the Initial Agreement shall be amended and replaced by the terms and conditions of the Agreement; provided that the term for all Services ordered hereunder and under the Initial Agreement shall be effective on the effective date of the Initial Agreement, continue for the term specified in the Initial Agreement and will be subject to the renewal terms specified therein. Otherwise, the term of the Agreement shall begin on the Effective Date d continue for 12 months from the Effective Date. Service Descriptions are available at: http://www smarsn.com/services. If Client purchases y o he following Services, 17-a-4, MobileGuard, Instant Technologies or Actiance, additional license terms apply to the specific Service and can fou at htto:llwww smarsh com legal. Exact service features and specifications are subject to change. By Title: /J /&A 416 f, Date: smarsh. Client Information Order Form (#QQ05431){CID: } Company Name City of Auburn Import Price Address 25 W Main St City Auburn State Washington Zip 98001-4916 Primary Contact At/thorized User) Name Brian Garbarino Title Network Engineer Phone 2538045025 Email bgarbarino@auburnwa.gov Technical Contact if different) Name Monthly Rate / Minimum Title Phone Email Charge Billing Contact if different) Name Brian Garbarino Title Network Engineer Phone 2538045025 Email invoices@auburnwa.gov Address 25 W Main St City Auburn State Washington Zip 98002 Quote Date 07/20/2015 09:33:20 Quote Expiration 08/31/2015 Smarsh Sales Executive Blake Rauch Services and Fees One-time Setup Fee 1,50A:a0 $250.00 Invoiced on execution of Order Form Import Price GB S per GB) Import Fees will be invoiced on monthly in arrears based on the amount of Client Data imported in the applicable month. Estimated Import Size GB Uncompressed GB) Services Monthly Rate / Minimum Minimum Annual Seat Users Charge Archiving Platform Core Platform Fee - Starter Package Annual 75 900.00 Archiving Platform Content License - Social Bundle Annual 5 15 900.00 Smarsh will provide the above Services for a trial period of 30 days commencing on the date Client Notes executes this Order Form. Following the 30 day trial period, the Services will automatically roll into a 12 month term under the terms of the Agreement, unless Client provides Smarsh with written notice of Client's intent to terminate the trial period at least 5 days prior to the end of the trial period. Terms & Conditions Following execution of the Order Form, Smarsh will provide Client with access to an account within the applicable Service ("Activation Date") For Services which are invoiced according to a usage metric. Client's "Minimum Commitment" is the greater of the minimum usage metric specified above or the number of Users on the Activation Date (as further clarified in the Agreement). The Initial Term of the Agreement is 12 months. The Services are subject to the Smarsh Service Agreement located here. http://www smarsh com/wp-contenUuploads/2015/07/Smarsh-Services-Agreement-2015-5- 2 pdf ("Agreement") and incorporated in this Order Form by reference The term of the Agreement shall begin on the date this Order Form is executed and continue for the Initial Term of Agreement specified above, unless Client is adding the above Services on to an existing client account and, in which case, the above Services will sync to Client's then existing license term and be subject to renewals as specified in the Agreement. Smarsh will invoice Client for (a) recurring Services annually in arrears, (b) One Time Fees upon execution of the Order Form, and (c) Import Fees on a monthly basis, based on the Client Data imported in the previous month Smarsh will invoice Client for any usage over the Minimum Commitment. Service Descriptions are available at: http://www smarsh com/services If Client purchases any Services which require any of the following capture technologies 17-a-4, MobileGuard, Instant Technologies or Actiance, additional license terms apply to the specific Service and can be found at http://www smarsh com/legal. Exact Service features and specifications are subject to change. By Name: .B arbarino Title:NEiwerl nain ate: P&_,00 Oil- smarsh PO Box 505265 Invoice Date: St. Louis, MO 63150-5265 Invoice #: 866-SMARSH-1 Due Date: accounting@smarsh.com Bill To: City of Auburn Brian Garbarino 25 W Main St Auburn, Washington 98002 United States Invoice 11/30/2015 INVO0115304 12/30/2015 Page 1 of 1 Account # P.O. No. Terms Re 32442 Net 30 PeriodServiceDescription 11/01/2015- Archiving Platform Content License - Social Bundle Tier / From / To / List Price / Price Format 08/31/2016 Annual -- Proration 15 1 / 1 / 160.00 / Per Unit 762.50 11/01/2015- Archiving Platform Content License - Social Bundle Tier / From / To / List Price / Price Format 08/31/2016 Annual -- Proration Credit 1 1 / 1 / / 60.00 / Per Unit 50.83) Tier / From / To / List Price / Price Format11/01/2015- Archiving Platform Content Usage - Mobile 1 / 0 / 1 / 54.00 / Flat Fee10/31/2016 Text/SMS Annual 5 2 / 2 / / 54.00 / Per Unit 270.00 11/01/2015- 1/01/2015- 11/01/201511/01/2015 Set-up Fee 1 100 100.00 Invoice Totall 1,081.67 Thank you for your business. Please include invoice number and Customer Balancel 301.67 account number on your check. REMITTANCE STUB Account #: 32442 Please Return) Invoice #: INVO0115304 Due Date: 12/30/2015 CHECKS SHOULD BE MAILED TO (via US Postal Service) Smarsh, Inc. Amount DuePOBox505265 St. Louis, MO 63150-5265 WIRES/ACH PAYMENTS SHOULD BE SENT TO: Payment AmountBridgeBank, N.A. Y ABA or Routing number: 121143260 Account number: 102334026 For Credit to: Smarsh Inc (note your account number and invoice number) 301.67 smarshr. PO Box 505265 St. Louis, MO 63150-5265 866-SMARSH-1 accounting@smarsh.com Bill To: City of Auburn Brian Garbarino 25 W Main St Auburn, Washington 98002 United States Invoice Invoice Date: 10/31/2015 Invoice #: INVO0104939 Due Date: 11/30/2015 Page 1 of 1 Account # I P.O. No. Terms Re 32442 1 Net 30 PeriodServiceDescriptionQtyRateAmount 10/01/2015- Archiving Platform Core Platform - Professional Tier / From / To / List Price / Price Format 09/30/2016 Package Annual 1 1 / 0 / 1 / 0.00 / Per Unit 0.00 10/01/2015- Archiving Platform Core Platform - Professional Tier / From / To / List Price / Price Format 08/31/2016 Package Annual -- Proration Credit 1 1 / 0 / 1 / 1,800.00 / Per Unit 1,680.00) Invoice Total 1,680.00 hank you for your business. Please include invoice number and Customer Balance 780.00) ccount number on your check. REMITTANCE STUB Account #: 32442 Please Return) Invoice #: INVO0104939 Due Date: 11/30/2015 CHECKS SHOULD BE MAILED TO (via US Postal Service): Smarsh, Inc. Amount DuePOBox505265 St. Louis, MO 63150-5265 WIRES/ACH PAYMENTS SHOULD BE SENT TO: Bridge Bank, N.A. Payment Amount ABA or Routing number: 121143260 Account number: 102334026 For Credit to: Smarsh Inc (note your account number and invoice number) 780.00) smarsh PO Box 505265 St. Louis, MO 63150-5265 866-SMARSH-1 accounting@smarsh.com Bill To: City of Auburn Brian Garbarino 25 W Main St Auburn, Washington 98002 United States Invoice Invoice Date: 09/30/2015 Invoice #: INVO0104156 Due Date: 10/30/2015 Page 1 of 1 Account # I P.O. No. Terms Re 32442 1 Net 30 PeriodServiceDescription 09/01/2015- Archiving Platform Core Platform - Professional Tier / From / To / List Price / Price Format 08131/2016 1 1 10 / 1 / 1,800.00 / Per Unit 1,800.00 Package Annual 09/01/2015- Archiving Platform Core Platform - Starter Package Tier / From / To / List Price / Price Format 08/31/2016 Annual -- Proration Credit 1 1 / 0 / 1 / 900.00 / Per Unit 900.00) Invoice Total 900.00 hank you for your business Please include invoice number and Customer Balance 900.00 ccount number on our check. REMITTANCE STUB Account #: 32442 Please Return) Invoice #: INV00104156 Due Date: 10/30/2015 CHECKS SHOULD BE MAILED TO (via US Postal Service): smarsh, Inc. Amount Due $ 0.00POBox505265 St. Louis, MO 63150-5265 WIRES/ACH PAYMENTS SHOULD BE SENT TO'. Bridge Bank, N.A. Payment Amount ABA or Routing number: 121143260 Account number: 102334026 For Credit to: Smarsh Inc (note your account number and invoice number) I t I fr., tajl_V PTY nL'- #- 11o n,A VvA e1v - q INI Melissa Medisch From: Blake Rauch <brauch@smarsh.com> Sent: Friday, October 09, 2015 2:48 PM To: Melissa Medisch Subject: RE: Invoice INVO0104156 Hi Melissa, Yes, I am getting this taken care of. Our support staff is not familiar with the special needs our public sector clients. I am getting this handled for you as we speak. Best regards, Blake Rauch I Public Sector 971-270-1151 (direct) Smarsh 851 SW 61" Ave. suite 800 1 Portland, OR 97204 1-866-SMARSH-1 1971-998-9967 (fax) www.smarsh.com Immediate Customer Support: Call 1-866-762-7741 (x2) or visit www.smarsh.com/support From: Melissa Medisch [mailto:mmedisch@auburnwa.gov] Sent: Friday, October 09, 2015 2:33 PM To: Blake Rauch Subject: FW: Invoice INV00104156 Importance: High Hi Blake, I haven't heard back from either the Accounting team or the Solutions team regarding this email, and I'm hoping you might be able to assist me with this. I have the signed copy of the agreement to add the texting, but I want to make sure this is cleared up before I send that in. Thank you, Melissa From: Melissa Medisch Sent: Thursday, October 08, 2015 4:47 PM To: accounting@smarsh.com; 'solutions@smarsh.com' Subject: Invoice INVO0104156 Importance: High Hello, Can someone please explain why we are being charged for the Professional package? We should be under the Starter Package, as we have not signed or agreed to anything more, according to the records that I have. I see that there is a I credit for the Starter Package charges we already paid, but I am concerned I am not sure where this additional $900 charge is coming from as we did not budget for this. Please review and let me know. Thank you, Melissa Medisch Innovation & Technology Secretary City of Auburn 253-804-5078 The information contained in this electronic communication is personal, privileged and/or confidential information intended only for the use of the individual(s) or entity(ies) to which it has been addressed. If you read this communication and are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication, other than delivery to the intended recipient is strictly prohibited. If you have received this communication in error, please immediately notify the sender by reply e-mail. Thank you. Melissa Medisch From: Brian Garbarino Sent: Monday, October 12, 2015 10:38 AM To: Melissa Medisch Subject: FW: Invoice INV00104156 [ ref:_OOD301FgxH._50013gFJ6x:ref ] Looks like they are going to fix the account and also look into why I am unable to grant you rights for billing. Brian Garbarino 253-804-5025 From: Solutions [mailto:solutions@smarsh.com] Sent: Monday, October 12, 2015 10:35 AM To: Brian Garbarino <bgarbarino@auburnwa.gov> Subject: RE: Invoice INV00104156 [ ref:_OOD301FgxH._50013gFJ6x:ref ] Brian I do apologize for the confusion with our Support Rights. I will look into it and see if I can find a resolution to the problems taking place. In the meantime as the primary Authorized User on the account, I would like to inform you that on your invoice you were incorrectly charged. The line item Archiving Platform Core Platform - Professional Package should have not been on your invoice. I apologize for this mistake. I will escalate your case to a Customer Success Manager and they will make the necessary adjustments to fix this. Best regards, Danny Sanchez Smarsh 1 851 SW 6th Ave., Suite 800 1 Portland, OR 97204 1-866-677-4674 1 Solutions@Smarsh.com www.srnarsti.com Original Message --------------- From: Brian Garbarino [bgarbarino@auburnwa.gov] Sent: 10/12/2015 10:12 AM To: solutions(LDsmarsh.com Subject: RE: Invoice INV00104156 [ ref:_00D301 FgxH._50013gFJ6x:ref ] Or I get this message Brian Garbarino 253-804-5025 From: Solutions [mailto:solutions@smarsh.com] Sent: Monday, October 12, 2015 9:50 AM To: Brian Garbarino <bRarbarino@auburnwa.Rov> Subject: RE: Invoice INV00104156 [ ref:_OOD301FgxH._50013gFJ6x:ref ] Brian Our records do not show that the Authorized Users list has been updated. I will send Support Rights to you again. i do apologize for any confusions. Best regards, Danny Sanchez Smarsh 1 851 SW 6th Ave., Suite 800 1 Portland, OR 97204 1-866-677-4674 1 Solutions@Smarsh.com www,smarsh.com Original Message --------------- From: Brian Garbarino [bgarbarino@auburnwa.gov] Sent: 10/12/2015 7:01 AM To: accountingna.smarsh.com Subject: RE: Invoice INVO0104156 [ ref:_00D301FgxH._50013gFJ6x:ref ] I filled it in and saved Melissa to have billing rights. Can you see if that worked? Brian Garbarino 253-804-5025 From: Smarsh Accounting [mailto:accounting@smarsh.com] Sent: Friday, October 09, 2015 3:00 PM To: Brian Garbarino <bgarbarino@auburnwa.gov> Subject: RE: Invoice INVO0104156 [ ref:_00D301FgxH._50013gFJ6x:ref ] Brian Hello I have sent you our Support Rights to update the Authorized Users list on your account. Best regards, Danny Sanchez Smarsh 1 851 SW 6th Ave., Suite 800 1 Portland, OR 97204 1-866-677-4674 1 Solutions@Smarsh.com www.smarsh.com Original Message 3 From: Brian Garbarino [bgarbarino@auburnwa.gov] Sent: 10/9/2015 2:49 PM To: mmedisch(c-)auburnwa.gov; accounting(c smarsh.com Subject: RE: Invoice INV00104156 [ ref:_OOD301FgxH._50013gFJ6x:ref ] Please add Melissa as another billing contact to our account. Thank you Brian Garbarino Network Services Manager City of Auburn 253-804-5025 From: Melissa Medisch Sent: Friday, October 09, 2015 2:47 PM To: Brian Garbarino <bgarbarino@auburnwa.gov> Subject: FW: Invoice INV00104156 [ ref:_OOD301FgxH._50013gFJ6x:ref ] FYI — I had a feeling this was going to happen. Can you add me to the account as the billing contact, please? Thanks, Melissa From: Smarsh Accounting [mailto:accounting@smarsh.com] Sent: Friday, October 09, 2015 2:39 PM To: Melissa Medisch Subject: RE: Invoice INV00104156 [ ref:_OOD301FgxH._50013gFJ6x:ref ] Melissa Hi my name is Danny I am a Solutions Representative here at Smarsh inc. I understand you have some questions about our platform packages specifically the starter package. Unfortunately I am unable to answer any 4 questions due to Brian Garbarino being the primary authorized user on the account. I can send our Support Rights to Brian and he can update the Authorized Users list for the account. Best regards, Danny Sanchez Smarsh 1 851 SW 6th Ave., Suite 800 1 Portland, OR 97204 1-866-677-4674 1 Solutions@Smarsh.com www.smarsh.com Original Message -------------- From: Melissa Medisch [mmedisch@auburnwa.gov] Sent: 10/8/2015 4:46 PM To: solutions(cDsmarsh.com; accounting(cDsmarsh.com Subject: Invoice INV00104156 Hello, Can someone please explain why we are being charged for the Professional package? We should be under the Starter Package, as we have not signed or agreed to anything more, according to the records that I have. I see that there is a credit for the Starter Package charges we already paid, but I am concerned I am not sure where this additional $900 charge is coming from as we did not budget for this. Please review and let me know. Thank you, Melissa Medisch Innovation & Technology Secretary City of Auburn 253-804-5078 The information contained in this electronic communication is personal, privileged and/or confidential information intended only for the use of the individual(s) or entity(ies) to which it has been addressed. If you read this communication and are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication, other than delivery to the intended recipient is strictly prohibited. If you have received this communication in error, please immediately notify the sender by reply e-mail. Thank you. ref:_OOD301 FgxH._50013gFJ6x:ref The information contained in this electronic communication is personal, privileged and/or confidential information intended only for the use of the individual(s) or entity(ies) to which it has been addressed. If you read this communication and are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication, other than delivery to the intended recipient is strictly prohibited. If you have received this communication in error, please immediately notify the sender by reply e-mail. Thank you. The information contained in this electronic communication is personal, privileged and/or confidential information intended only for the use of the individual(s) or entity(ies) to which it has been addressed. If you read this communication and are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication, other than delivery to the intended recipient is strictly prohibited. If you have received this communication in error, please immediately notify the sender by reply e-mail. Thank you. The irformation contained in this electronic communication is personal, privileged and/or confidential information intended only for the use of the individual(s) or entity(ies) to which it has been addressed. If you read this communication and are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication, other than delivery to the intended recipient is strictly prohibited. If you have received this communication in error, please immediately notify the sender by reply e-mail. Thank you.