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Order Form: Q-03593-1
Date: 7/28/2022, 10:32 AM
Expires On: 3/31/2023
Phone: (866) 777-0069
Email: info@sprbrk.com
Ship To:
Joan Nelson
City of Auburn, WA
25 West Main Street
Auburn, Washington 98001-4998
jenelson@auburnwa.gov
Bill To:
City of Auburn, WA
City of Auburn, WA
25 West Main Street
Auburn, Washington 98001-4998
invoices@auburnwa.gov
Account Manager E-mail Phone Number Payment Terms
Bea Williams bea.williams@sprbrk.com (503) 820-6272 Net 30
CivicPay Pricing
PRODUCT DESCRIPTION RATE QTY DISC %NET PRICE
CivicPay Payment Pad with
Printer Hardware
CivicPay Payment Pad
with Printer Hardware
USD 620.00 1 0.000 USD 620.00
CivicPay Pricing Total:USD 620.00
Transaction Fees
PRODUCT RATE QTY NET PRICE
CivicPay Pad Transaction Fee USD 1.00 1 TBD based on number of transactions
Transaction Fees Total:USD 0.00
Grand Total: USD 620.00
* excludes applicable sales tax
Page 1 of 4
DocuSign Envelope ID: 2A0290FE-B84D-4615-B9E4-E17B3F7AA0CE
Order Details
Customer Name:
City of Auburn, WA
Customer Contact:
Joan Nelson
Governing Agreement(s):
This Order Form is governed by the applicable terms found at:
MSA: https://sprbrk.app.box.com/v/sprbrk-saas-terms
MLA: https://sprbrk.app.box.com/v/sprbrk-onpremise-terms
Professional Services: https://sprbrk.app.box.com/v/sprbrk-svcs-terms
Term(s):
3 Years
Utility Accounts Contracted for CivicPay
and Mobile Work Orders:
22,000
Order Terms
In the event of an inconsistency between this Order Form, any governing agreement, purchase order, or invoice, the
Order Form shall govern as it pertains to this transaction.
•This Order Form shall become effective as of the last date of signature (the "Effective Date").
•Order Start Date: Software Licenses, Subscriptions, Maintenance, and Hosting commence upon the earlier of
a) date of delivery* or log-in to hosted software to Customer; or b) 60 days after Order Form Effective Date.
•Subscriptions, Maintenance, Hosting, and Support (“Recurring Services”) continue from the Order Start Date
through the term listed in this Order Form (or if not listed, one (1) year).
•Orders for Recurring Services auto-renew unless the Customer or Springbrook provides a written notice of
non-renewal at least sixty (60) days before the end of the Order Term.
•Subscription Service fees and any Recurring Services will be subject to an automatic annual increase by
not more than zero percent (0%) of the prior year’s Subscription Service fees ("Standard Annual Price
Increase").
•Any Software Licenses or Hardware are one-time non-refundable purchases.
•CivicPay Online Subscription fee and CivicPay IVR Subscription fee are subject to increase at per account
rate, based on actual accounts.
•CivicPay IVR Message Block Subscriptions expire upon the earlier exhaustion of the Message Block or
twelve (12) months from the Order Start Date. Upon expiration, Message Blocks automatically renew.
*The date of delivery of software to the Customer is the date the software is made available to the Customer, either
by delivery of software or delivery of first log-in to a hosted environment, which may be either a test or production
environment. This date of delivery is frequently earlier than the dates professional services are completed, the Customer
completes user acceptance testing, the Customer distributes additional logins to end-users and the Customer go-live in a
production environment.
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DocuSign Envelope ID: 2A0290FE-B84D-4615-B9E4-E17B3F7AA0CE
Invoice Timing and Delivery
Invoices are delivered electronically via e-mail to the billing contact on file for the Customer. Customer invoices are issued for the full
amount of software and services purchased as follows:
Products Ordered Invoice Timing
Estimated Professional Services,
On-Site Professional Services, and
Travel Expenses*:
Monthly, in arrears for services in the prior month unless specified in Special Terms.
Fixed Fee Professional Services:
The Effective Date of this Order Form unless specified in Special Terms.
Print Services and Transaction Fees:
Monthly, in arrears for transactions in the prior month.
Hardware and One-Time Licenses:
Upon the Effective Date of this Order Form.
Software Licenses, Subscriptions,
Maintenance,
and Hosting (New):
Annually in advance upon Order Start Date.
Software Licenses, Subscriptions,
Maintenance, and Hosting
(Renewal):
Sixty (60) days in advance of the Order Start Date.
Software Subscriptions, Maintenance,
and Hosting (Add-Ons):
Upon delivery of the product, order will be pro-rated to sync with the existing
anniversary billing date and will renew annually thereafter.
Software Subscriptions (Migrations):
Upon delivery of the product, order will be synced with the existing anniversary
billing date and will renew annually thereafter unless specified in the Special Order
Terms. This order replaces and supersedes any previously executed order as it relates
to the products listed within this order. Upon delivery of new product, customer will
receive a prorated credit for any prepaid, unused maintenance fees that will be applied
to the customer’s first invoice.
* Professional Services pricing is based on expected hours using Springbrook’s standard implementation methodology. Actual hours
and billings may vary from this estimate. Please note that only when project costs exceed $5,000 of this estimate, a signed change
order will be required to continue work. Changes under $5,000 will continue to be delivered and billed accordingly. On-site Professional
Services will be subject to a daily minimum rate irrespective of hours on-site. All travel costs associated with on-site travel will be billed
as incurred.
Special Order Terms
Special Order Terms (if any):
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DocuSign Envelope ID: 2A0290FE-B84D-4615-B9E4-E17B3F7AA0CE
By signing, both parties agree to the terms and conditions set forth in this agreement.
* If the Customer requires a PO number on invoices, the Customer must provide Springbrook with the PO number and a
copy of the PO prior to invoice issuance. If a PO number is not provided prior to the invoice issuance date, invoices issued
on this Order Form will be valid without a PO reference.
Springbrook Holding Company, LLC Auburn, WA - City of
Signature:_________________________Signature:__________________________
Name (Print):________________________Name (Print):________________________
Title:_______________________________Title:______________________________
Date:_______________________________Date:_______________________________
Purchase Order # (if required)________________________
Page 4 of 4
DocuSign Envelope ID: 2A0290FE-B84D-4615-B9E4-E17B3F7AA0CE
4/25/2023
Ryan James
Senior Vice President of Sales
David Travis (Apr 26, 2023 09:12 PDT)
David Travis
IT Director
Apr 26, 2023
Complete_with_DocuSign_City_of_Auburn_WA_
-_
Final Audit Report 2023-04-26
Created:2023-04-26
By:Regina Thompson (RThompson@auburnwa.gov)
Status:Signed
Transaction ID:CBJCHBCAABAAijHL4OaNhoDvQwV_bAClm2CThOn790zl
"Complete_with_DocuSign_City_of_Auburn_WA_-_" History
Document digitally presigned by DocuSign\, Inc. (enterprisesupport@docusign.com)
2023-04-26 - 0:01:29 AM GMT
Document created by Regina Thompson (RThompson@auburnwa.gov)
2023-04-26 - 3:40:00 PM GMT
Document emailed to David Travis (dtravis@auburnwa.gov) for signature
2023-04-26 - 3:40:48 PM GMT
Email viewed by David Travis (dtravis@auburnwa.gov)
2023-04-26 - 4:12:26 PM GMT
Document e-signed by David Travis (dtravis@auburnwa.gov)
Signature Date: 2023-04-26 - 4:12:45 PM GMT - Time Source: server
Agreement completed.
2023-04-26 - 4:12:45 PM GMT