HomeMy WebLinkAboutCorrespondence re Master Services Agreement - Solarwinds & City of Auburn WA [ ref__00D506e2N._500Ht1iKJky_ref ] Caution: This is an external email, please take care when clicking links or opening attachments. When in doubt, contactSolarWinds Service Desk
From:noreply@salesforce.com on behalf of SolarWinds Customer Service
To:Regina Thompson
Cc:summer.l.jowett@solarwinds.com; renewals@solarwinds.com
Subject:Case # - 01452755 - Master Services Agreement - Solarwinds & City of Auburn WA [ ref:_00D506e2N._500Ht1iKJky:ref ]
Date:Tuesday, September 12, 2023 7:40:11 PM
Attachments:image001.pngimage002.pngimage003.png
CAUTION: The following message originated from outside the City of Auburn. Be careful opening links and attachments
Hello Regina,
Thank you for contacting SolarWinds Customer Care.
Our End User License Agreement (EULA) is agreed to upon download of a license and there is no signed copy unlessspecially requested from our Legal Contracts team at the time the order is booked.
Link to our EULA is below:http://www.solarwinds.com/eula
I have also included the terms of use:http://www.solarwinds.com/terms
Please note that Solarwinds licenses are perpetual and will continue to function if the maintenance expires. Activemaintenance entitles you to the latest versions of the products and 24/7 technical support. Renewing maintenance is far lessexpensive than purchasing a new license after your maintenance has expired. For more information please refer tohttp://www.solarwinds.com/maintenance.
Let us know if you should have any questions or need further assistance.
Kind Regards,
Lydiana Arshad (Ms) | SolarWinds Customer Care
My Working Hours: 8.30 am - 5:00 pm GMT +8, Monday to Friday
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--------------- Original Message ---------------From: Regina Thompson [rthompson@auburnwa.gov]Sent: 9/13/2023 6:20 AMTo: customerservice@solarwinds.com; renewals@solarwinds.comCc: summer.l.jowett@solarwinds.comSubject: Master Services Agreement - Solarwinds & City of Auburn WA
Hi Solarwinds
Can you please send us the Master Services Agreement that you have with the City of Auburn.
I have also attached a recent invoice/renewal for your reference.
Regina Thompson
Admin Assistant - Innovation & Technology
City of Auburn
(253) 804-5078 Office
(253) 247-5910 Work Mobile
RThompson@auburnwa.gov
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