HomeMy WebLinkAboutCA-2640343 Purchasing and Licensing Request_ General inquiriesFrom:Jen (Jira)
To:Regina Thompson
Subject:CA-2640343 Purchasing and Licensing Request: General inquiries
Date:Thursday, November 2, 2023 3:08:21 PM
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Jen commented:
Hello Regina,
Thank you for contacting Atlassian. We are very sorry for the delay as we have been
experiencing higher volume of tickets than usual, I appreciate your patience. This is Jen fromthe Billing and Licensing team and I'm happy to assist!
Upon checking, we couldn't find a contract between your company and Atlassian as we onlysend out Order Forms to customer's who purchase Annual invoicing. Since your Opsgenie
subscription is paid via credit card, there was no contract signed by both your company andAtlassian.
However, this Opsgenie Terms of Service link could help with what you're looking for.
I hope this helps. Please let me know if you have any questions.
All the best,Jen A.Customer Advocacy | AMER RegionATLASSIAN
Currently the status is: 'We're working on it!'
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