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Home My WebLink About2024, Language Line Services, Inc., OMNIA PartnersStatement of Work Interpretation and Translation Services and Related Services Contract #R210605 Administered by OMNIA Partners 2021 Language Line Services, Inc. • 1 Lower Ragsdale Drive, Bldg. 2 • Monterey, CA 93940 • www.LanguageLine.com • REV 12.01.21 • 1 Participating Public Agency: City of Auburn Customer # (if applicable): 26041 OMNIA Participation ID: 2554020 This Statement of Work is subject to cooperative purchasing Contract #R210605 (the “Contract”) between Region 4 Education Service Center, administered by OMNIA Partners, Public Sector (“OMNIA”) on behalf of Participating Public Agencies, and Language Line Services, Inc. (“Company”) for Interpretation and Translation Services and Related Solutions. This document is the sole document that reflects Customer’s participation in the Contract and pricing for these services. This document must be signed by an authorized representative of you, the Customer. Pricing is only final upon a signature by an authorized officer of Language Line Services. Pricing changes, if any, will be made on next full monthly billing cycle. 1. LANGUAGELINE PHONE INTERPRETING 1.1. SCOPE OF WORK a) DESCRIPTION OF SERVICES. LanguageLine will provide qualified and trained interpreters for Phone Interpreting to facilitate effective communication between Customer’s service providers and Limited English Proficient (LEP) individuals by converting spoken language statements between English and another language. b) SERVICE DELIVERY. Services are delivered on-demand via telephone, as initiated by Customer’s service providers and invoiced monthly following service delivery. Services are available twenty-four (24) hours a day; seven (7) days a week; 365 days a year, including holidays, in over 240 spoken languages. 1.2. PHONE INTERPRETING FEES a) OPTIONAL INTERPRETER APPOINTMENT AT SPECIFIC TIME. See 1.2(b) for Per Minute Usage Fees. No additional fees apply to schedule an interpreter appointment. Cancellation fee for any cancelled or missed appointment ........................................ $200.00 b) PER MINUTE USAGE FEES for LanguageLine Phone and InSight Audio Interpreting Language Tiers Languages Per Minute Charge 1 Spanish $0.64 2 All other languages $0.69 1.3. PHONE INTERPRETING EQUIPMENT a) OPTIONS AND DEFINITIONS. Equipment purchase and lease options are available for the equipment identified below for use with the Phone Interpreting services. All Equipment requests must be submitted in writing over the term of this Agreement and the appropriate fees will apply. b) PHONE INTERPRETING EQUIPMENT LEASE FEES. A monthly lease fee per unit applies, and the Equipment remains the property of LanguageLine. The monthly fee covers the cost of equipment programming and providing any necessary replacements and maintenance. 1SolutionTM Analog Dual Handset Phone ....................................................................... $4.50 1Solution Dual Handset IP Phone ................................................................................. $12.50 Panasonic® Cordless Phone with Dual Handsets ........................................................ $10.50 c) PHONE INTERPRETING LEASED EQUIPMENT ADDITIONAL TERMS. Upon the termination of the Agreement, Customer shall, at its cost, return the Equipment to Language Line Services within thirty (30) days following the termination date. Customer acknowledges that ownership of the Equipment remains with Language Line Services, and that the Equipment must be returned upon the termination of the Agreement. If Customer fails to DocuSign Envelope ID: 92094723-A596-4B8B-8CD0-C4478A7B9CB2DocuSign Envelope ID: 2610ECA2-B291-4315-BA16-6E73408215D5 Statement of Work Interpretation and Translation Services and Related Services Contract #R210605 Administered by OMNIA Partners 2021 Language Line Services, Inc. • 1 Lower Ragsdale Drive, Bldg. 2 • Monterey, CA 93940 • www.LanguageLine.com • REV 12.01.21 • 2 return the Equipment to Language Line Services within the 30-day period, Language Line Services may invoice Customer $175.00 per each equipment item not returned and Customer agrees to pay that invoice within thirty (30) days of the invoice date. d) PHONE INTERPRETING EQUIPMENT PURCHASES. The following Equipment is available for purchase from LanguageLine during the life of the agreement. Upon depletion of current Equipment models and release of new Equipment models, updated pricing will automatically apply. Purchased equipment is covered by a one-year replacement warranty from the manufacturer. Standard rates at the time of purchase will apply. If applicable, proof of sales tax exemption must be provided to TaxDepartment@languageline.com and ContractAdministrationTeam@languageline.com. Details will be available from your Account Executive. 1Solution Analog Dual Handset Phone ......................................................................... $60.00 1Solution Dual Handset IP Phone ............................................................................... $150.00 Panasonic Cordless Phone with Dual Handsets ........................................................... $85.00 Panasonic Headset ....................................................................................................... $25.00 Handsets ....................................................................................................................... $10.00 Handset Splitters (price per unit) ..................................................................................... $6.00 Wall Splitters (price per unit) ........................................................................................... $6.00 2. LANGUAGELINE DIRECT RESPONSE 2.1. SCOPE OF WORK a) DESCRIPTION OF SERVICES. LanguageLine will provide qualified and trained interpreters for Phone Interpreting to facilitate effective communication between Customer’s service providers and Limited English Proficient (LEP) individuals by converting spoken language statements between English and another language. STANDARD Standard in-language prompts for greeting messages, language menu, and hold/dial-out message Prompts recorded by a LanguageLine® Certified linguist Custom LanguageLine call flow and call routing Capability to integrate with Customer’s IVR Capability to transmit call to Customer’s Direct Inward Dial (DID) number PREMIUM Customizable in-language prompts for greeting messages, language menu, and hold/dial-out message Prompts recorded by a LanguageLine® Certified linguist Custom LanguageLine call flow and call routing Customizable options menu Capability to integrate with Customer’s IVR Capability to transmit call to Customer’s Direct Inward Dial (DID) number b) SERVICE DELIVERY. Services are delivered on-demand via telephone, as initiated by Limited English Proficient (LEP) individuals and routed directly to Customer’s service providers, and invoiced monthly following service delivery. Services are available twenty-four 24) hours a day; seven (7) days a week; 365 days a year, including holidays. 2.2. DIRECT RESPONSE FEES a) STANDARD ................................................................................................................. $350.00 b) PREMIUM per language .............................................................................................. $650.00 c) DEDICATED TOLL-FREE LINE per line .................................................................... $150.00 d) INCREMENTAL PRICE PER MINUTE applied to Customer’s contracted per minute usage fees for LanguageLine Phone Interpreting. ..................................................................... $0.25 DocuSign Envelope ID: 92094723-A596-4B8B-8CD0-C4478A7B9CB2DocuSign Envelope ID: 2610ECA2-B291-4315-BA16-6E73408215D5 Statement of Work Interpretation and Translation Services and Related Services Contract #R210605 Administered by OMNIA Partners 2021 Language Line Services, Inc. • 1 Lower Ragsdale Drive, Bldg. 2 • Monterey, CA 93940 • www.LanguageLine.com • REV 12.01.21 • 3 3. LANGUAGELINE INSIGHT VIDEO INTERPRETING 3.1. SCOPE OF WORK a) DESCRIPTION OF SERVICES. LanguageLine will provide qualified and trained interpreters for InSight Video Interpreting to facilitate effective communication between Customer’s service providers and Limited English Proficient (LEP) individuals by converting spoken or signed language statements between English and another language. Equipment purchases are optional. b) SERVICE DELIVERY. Services are delivered on-demand via a native iOS or Android Application (the “App”) or a Mac/PC using a Chrome, Edge, or Firefox browser. Each call has full end-to-end encryption ensuring privacy. Services are available 24/7 for ASL, Spanish, Mandarin, Arabic, Polish, Cantonese, French, Korean, Portuguese, Vietnamese and Russian, and during business or extended business hours for 30 or more additional languages of lesser diffusion. 3.2. INSIGHT VIDEO INTERPRETING FEES a) ACTIVATION Monthly Service Fee or One-Time Fee ................................................ Waived b) PER MINUTE USAGE FEES for LanguageLine InSight Video Interpreting Based on Total Volume Sign Language Per Minute Charge Spanish Per Minute Charge Other Spoken Languages Per Minute Charge 2.25 $1.50 $1.85 4. LANGUAGE ONSITE INTERPRETING 4.1. SCOPE OF WORK a) DESCRIPTION OF SERVICES. LanguageLine will provide highly qualified interpreters in- person (physical onsite) at Customer’s business locations or using Customer’s online conferencing platform (virtual onsite) to perform consecutive interpreting between Customer’s Service Providers and Limited English Proficient (LEP) individuals, by converting spoken or signed language statements between English and another language. b) SERVICE DELIVERY Services are available by assignment, with language availability dependent upon regional resources. Virtual onsite assignments using Customer’s online conferencing platform may be requested 1-2 days in advance at 1-888-225-6056, option 1 or onsiterequests@languageline.com. Physical onsite assignments at Customer’s business locations may be requested up to 5 days in advance at 1-888-225-6056, option 1 or onsiterequests@languageline.com. Business locations (city/state/region) where physical onsite assignments will be requested: City and State: Virtual OnSite VOSI only 4.2. LANGUAGELINE ONSITE INTERPRETING FEES a) MINIMUM ASSIGNMENT TIME is two (2) hours, with time beyond minimum assignment time billed in 15-minute increments. DocuSign Envelope ID: 92094723-A596-4B8B-8CD0-C4478A7B9CB2DocuSign Envelope ID: 2610ECA2-B291-4315-BA16-6E73408215D5 Statement of Work Interpretation and Translation Services and Related Services Contract #R210605 Administered by OMNIA Partners 2021 Language Line Services, Inc. • 1 Lower Ragsdale Drive, Bldg. 2 • Monterey, CA 93940 • www.LanguageLine.com • REV 12.01.21 • 4 b) MILEAGE/TRAVEL REIMBURSEMENT Charged at the prevailing IRS rate, currently $0.585 per mile. For one-way travel exceeding 60 miles, travel time may be charged at the applicable hourly rate. Parking/tolls charged if applicable. c) CANCELATION. Assignments canceled with less than one full business days’ notice will be charged at the applicable rate for the greater of the minimum assignment time or reserved time for the assignment. 4.3. PRICING TABLE. Rate Spanish American Sign Language Other Spoken Languages Standard Hourly Rate $75.00 $100.00 $90.00 Non-Standard Hourly Rate $112.50 $150.00 $135.00 Emergency/Holiday Hourly Rate $150.00 $200.00 $180.00 a) Standard Hourly Rate is applied for assignments between 8:00 a.m. and 5:00 p.m. local time Monday through Friday, with more than one full business days’ notice. b) Non-Standard Hourly Rate is applied for assignments occurring before 8:00 a.m. or after 5:00 p.m. local time Monday through Friday, Saturday/Sunday or for assignments with less than one full business days’ notice. c) Emergency/Holiday Rate is applied for assignments with less than one hour’s notice or assignments on federally recognized holidays. Emergency service not available in all areas. 5. LANGUAGELINE TESTING & TRAINING 5.1. SCOPE OF WORK a) DESCRIPTION OF SERVICES. Testing and training programs assess Customer’s bilingual staff and interpreters’ ability to provide quality, careful communication and proficiency in two languages, as well as competence in the requisite medical or other industry-specific vocabulary. Programs focus on the critical interpretation skills of accuracy, efficiency, and cultural competency. Tests and training courses are delivered remotely by assessors with a proven internal record of superior performance as an interpreter and typically hold advanced degrees in language related fields. The content and curricula have been developed in conjunction with leading academic experts and validated by psychometricians. b) DELIVERABLES. Assessments and courses offered in 46 languages. Test results delivered within 5 business days. Training deliverables will be agreed-upon at the beginning of the project. 5.2. LANGUAGELINE TESTING AND TRAINING FEES a) CANCELATION Cancelation policy for live Language Tests: Notice Credit At least three business days’ notice Credit in full Less than three business days’ notice Credit at 50% of fee One business day or less notice No credit Training courses can be rescheduled or canceled only by the person who submitted the original Training Registration Form. Written cancelation of onsite training courses with at least 10 business days’ notice prior to the course start date will be fully credited. DocuSign Envelope ID: 92094723-A596-4B8B-8CD0-C4478A7B9CB2 $0.67 DocuSign Envelope ID: 2610ECA2-B291-4315-BA16-6E73408215D5 Statement of Work Interpretation and Translation Services and Related Services Contract #R210605 Administered by OMNIA Partners 2021 Language Line Services, Inc. • 1 Lower Ragsdale Drive, Bldg. 2 • Monterey, CA 93940 • www.LanguageLine.com • REV 12.01.21 • 5 Written cancelation of web training courses with at least three business days’ notice prior to the Learning Management System registration will be credited in full. To reschedule or cancel, please e-mail LLA@LanguageLine.com. b) PRICING TABLES. Prices are in U.S. dollars, per individual test or course, and are subject to change. Language Skills Test Fees Language Test Name 1-49* Tests 50-99* Tests 100- 499* Tests 500* or More Language Proficiency Test (LPT) $165 $155 $145 $135 Specialty LPT $200 $200 $200 $200 eLanguage Proficiency Test (eLPT) $150 $140 $130 $115 Specialty eLPT $185 $185 $185 $185 Bilingual Fluency Assessment (BFA) $145 $135 $120 $115 Specialty BFA $175 $175 $175 $175 eBilingual Fluency Assessment (eBFA) $135 $120 $110 $105 Specialty eBFA $155 $155 $155 $155 Bilingual Fluency Assessment for Clinicians $160 $150 $140 $135 Specialty BFAC $190 $190 $190 $190 eBilingual Fluency Assessment for Clinicians $145 $135 $120 $115 Specialty eBFAC $175 $175 $175 $175 Interpreter Skills Test Fees Interpreter Test Name 1-49* Tests 50-99* Tests 100- 499* Tests 500* or More Interpreter Readiness Assessment (IRA) $155 $145 $135 $125 eInterpreter Readiness Assessment (eIRA) $140 $125 $115 $110 Interpreter Skills Test (IST) $200 $185 $165 $150 Specialty IST $225 $225 $225 $225 eInterpreter Skills Test (eIST) $185 $165 $150 $135 Specialty eIST $200 $200 $200 $200 Medical Certification Test (MCT) $220 $210 $195 $185 Court Certification Test (CCT) $220 $210 $195 $185 Interpreter Training Course Fees Course Title Training Delivery 1-4* Courses 5-9* Courses 10* or More Fundamentals of Interpreting Web $445 $400 $285 Advanced Medical Training (AMT) Web $575 $520 $500 Module 1 - Medical Interpreter Training: Professional Skills and Ethics Phone or Onsite ** $ 390 $290 Module 1 - Medical Interpreter Training: Professional Skills and Ethics Web $230 $230 $175 DocuSign Envelope ID: 92094723-A596-4B8B-8CD0-C4478A7B9CB2DocuSign Envelope ID: 2610ECA2-B291-4315-BA16-6E73408215D5 Statement of Work Interpretation and Translation Services and Related Services Contract #R210605 Administered by OMNIA Partners 2021 Language Line Services, Inc. • 1 Lower Ragsdale Drive, Bldg. 2 • Monterey, CA 93940 • www.LanguageLine.com • REV 12.01.21 • 6 Module 2 – Medical Interpreting Training: Working in the Healthcare System Phone or Onsite ** $ 520 $400 Module 2 – Medical Interpreting Training: Working in the Healthcare System Web $290 $290 $230 Module 3 – Medical Interpreter Training: Terminology and Advanced Skills Phone or Onsite ** $ 520 $400 Module 3 – Medical Interpreter Training: Terminology and Advanced Skills Web $290 $290 $230 Combined Modules – Intensive Advanced Medical Interpreter Training 2 of the 3 above modules) Phone or Onsite ** $ 805 $635 Combined Modules – Intensive Advanced Medical Interpreter Training 2 of the 3 above modules) Web $460 $460 $345 eTests will be billed when the test link is delivered to the client. Group discounts for tests are applied once the minimum number of tests have been completed within the calendar year. Group training discounts are based on the actual number of participants. Delivered via phone or onsite, and requires a minimum of 10 participants to conduct the training. A training manual may be purchased for $69 with the advanced Medical Interpreter Training. A training manual with in-language glossary may be purchased for $99 with the advanced Medical Interpreter Training. Interpreter association members qualify for group discounts upon submission of a copy of their membership card to LLA@languageline.com. Group training discounts are based on the actual number of participants. 6. LANGUAGELINE TRANSLATION AND LOCALIZATION 6.1. SCOPE OF WORK a) DESCRIPTION OF SERVICES. LanguageLine utilizes ISO-certified workflows to convert CUSTOMER’s written and/or digital content between languages with attention to accuracy, tone, style, and attention to regional language and cultural sensitivities, including: Translation of written text Modifying graphics and design to properly display translated text Changing content to suit preferences Converting to local currencies and units of measurement Using proper formatting for elements like dates, addresses, and phone numbers Addressing local regulations and legal requirements b) DELIVERABLES. Services may be requested at https://www.languageline.com/s/RequestAQuote , via email to translation@languageline.com or by calling 1-800-878-8523. LanguageLine will provide all deliverables as agreed-upon at the beginning of the project. 6.2. PRICING TABLES. Translation fees, which include Translation and copyediting, are based on the English word count. TIERS BI-DIRECTIONAL: ENGLISH>LANGUAGE AND LANGUAGE>ENGLISH TRANSLATION FEE PER WORD) Tier 1 Spanish (US/Latin America) $0.15/word Tier 2 Arabic, Chinese, Portuguese (Brazil), Russian, Vietnamese $0.18/word DocuSign Envelope ID: 92094723-A596-4B8B-8CD0-C4478A7B9CB2DocuSign Envelope ID: 2610ECA2-B291-4315-BA16-6E73408215D5 Statement of Work Interpretation and Translation Services and Related Services Contract #R210605 Administered by OMNIA Partners 2021 Language Line Services, Inc. • 1 Lower Ragsdale Drive, Bldg. 2 • Monterey, CA 93940 • www.LanguageLine.com • REV 12.01.21 • 7 Tier 3 Bengali, Czech, Farsi, French, German, Hindi, Hungarian, Italian, Korean, Malay, Polish, Portuguese (Portugal), Tagalog, Thai, Urdu 0.22/word Tier 4 Albanian, Bulgarian, Estonian, Haitian Creole, Japanese, Khmer, Lao, Latvian, Lithuanian, Nepali, Slovak, Slovenian, Somali, Turkish $ 0.26/word All other (LanguageLine supports 240+ languages) $0.29/word ADDITIONAL PRICING COMPONENTS PRICING Minimum charge per document translation order $ 75.00 – Spanish 99.00 – all other listed language Proofreading (third linguistic step when required) $60.00/hour Basic Layout/Formatting/Desktop Publishing $45.00/hour Localization Engineering Services $55.00/hour In-Language Recordings Individual Quote Transcription/Translation of Audio or Video files Individual Quote Project Management 10% of the invoice value 0.5-hour minimum @$55.00/hour) Rush Fees 0% rush charge applies when an expedite delivery date is requested Unless indicated otherwise, a one-hour minimum will apply to all hourly services. 6.3. DELIVERY GUIDELINES. Because the actual number of English words is not known until the source document has been translated, turn- around commitments are based on the estimated number of English words that will be delivered, as determined in LanguageLine’s best judgment before commencing work. Additional services or less common languages could add extra days to a project timeline. ESTIMATED NUMBER OF ENGLISH WORDS STANDARD DELIVERY Less than 1,500 words 1 - 3 business days 1,501 to 4,000 words 4 - 6 business days 4,001 to 7,500 words 6 - 8 business days 7,501+ words 8 + business days A 50% rush charge will apply when an expedited delivery date is requested. Requests received on weekends and holidays will be processed on the next business day. Holidays are New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, day after Thanksgiving, Christmas Eve, and Christmas Day. The person signing this SOW on behalf of Customer certifies that such person has read, acknowledges, and understands all of the terms and conditions, and is fully authorized to execute this SOW on behalf of and bind the Customer to all its terms and conditions. Both Parties agree the delivery of the signed SOW by facsimile or e-mail or use of a facsimile signature or electronic signature or other similar electronic reproduction of a signature shall have the same force and effect of execution and delivery as the original signature, and in the absence of an original signature, shall constitute the original signature. DocuSign Envelope ID: 92094723-A596-4B8B-8CD0-C4478A7B9CB2DocuSign Envelope ID: 2610ECA2-B291-4315-BA16-6E73408215D5 Statement of Work Interpretation and Translation Services and Related Services Contract #R210605 Administered by OMNIA Partners 2021 Language Line Services, Inc. • 1 Lower Ragsdale Drive, Bldg. 2 • Monterey, CA 93940 • www.LanguageLine.com • REV 12.01.21 • 8 City of Auburn LanguageLine Solutions Accepted and agreed to date:\datesigned1\ Accepted and agreed to date:\datesigned2\ Signature: \signature1\ Signature: \signature2\ Name:\fullname1\ Name: Bonaventura A. Cavaliere Title:\title1\ Title: CFO DocuSign Envelope ID: 92094723-A596-4B8B-8CD0-C4478A7B9CB2 Mayor 3/27/2024 Nancy Backus DocuSign Envelope ID: 2610ECA2-B291-4315-BA16-6E73408215D5 April 25, 2024