HomeMy WebLinkAboutITEM VIII-B-3CITY OF
AUB~R~
WASHINGTON
AGENDA BILL APPROVAL FORM
A enda Sub'ect: Resolution No. 4312 Date: Februa 11, 2008
Department: Information Attachments: Resolution No. 4312, Budget Impact: $101,000
Services Qwest PBX Upgrades and Contact
Center Pro osal
Administrative Recommendation:
Cit Council ado t Resolution No. 4312.
Background Summary:
Information Services is proposing Phone System upgrades in 2008 to maintain industry standards for
hardware/software revision levels and to provide increased functionality to support City operations.
There are two primary phases to complete the required upgrades:
PBX hardware/software upgrades -this phase is designed to bring the City PBX into compliance with
existing industry standards for system hardware (processors and main memory) and the PBX operating
system. The existing OS on our PBX is version 3.0, while industry releases are currently at 5.0.
Upgrading to 5.0 will bring us to current levels for support and maintenance and it is also a prerequisite
for future phone system enhancements such as voice over IP and a call center system, Contact Center 6.
Total Cost for this phase is approximately $61,000.00 and will be covered by "phone system
maintenance" which is budgeted each year for these purposes.
Contact Center 6 -this phase will implement a call center system to support needed functionality to
manage customer contact in Utility Billing and Municipal Court. Both Finance and the Court have
requested a solution that allows them to better manage incoming customer calls so they may better serve
their customers. Contact Center 6 will provide this functionality and will improve efficiencies which in turn
will allow for better customer service for the citizens of Auburn.
Total cost for this phase is approximately $50,000.00 and funds have been carried forward from previous
budget to implement this solution.
T0219-1
A2.5
Reviewed by Council & Committees: Reviewed by Departments 8~ Divisions:
^ Arts Commission COUNCIL COMMITTEES: ^ Building ^ M&O
^ Airport ®Finance ^ Cemetery ^ Mayor
^ Hearing Examiner ®Municipal Services ^Finance ^ Parks
^ Human Services ^ Planning & CD ^ Fire ^ Planning
^ Park Board ^Public Works ^ Legal ^ Police
^ Planning Comm. ^ Other ^Public Works ^ Human Resources
+^ Information Services
Action:
Committee Approval: ^Yes ^No
Council Approval: ^Yes ^No Call for Public Hearing _/_/_
Referred to Until _/_/
Tabled Until _/_/_
Councilmember: Backus Staff: Rem her
Meetin Date: Februar 19, 2008 Item Number: VI11.6.3
AUBUF~I`rT '~ MflRE THAN YOU 1lvtAGIN~D
RESOLUTION N0.4312
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
AUBURN, WASHINGTON AUTHORIZING THE MAYOR
AND CITY CLERK TO EXECUTE AN AGREEMENT WITH
QWEST FOR THE PURPOSE OF UPGRADING THE
CITY'S PHONE SYSTEM TO PROVIDE INCREASED
FUNCTIONALITY FOR CITY OPERATIONAL SUPPORT
WHEREAS, the City of Auburn has identified a need to upgrade the City's Phone
System which is vital to the operation of the City; and
WHEREAS, the Information Services and Finance staff analyzed the needs of
the City and identified the best available options to provide for the updated and
improved Phone System; and
WHEREAS the City has determined that Qwest, as our Phone System
maintenance vendor, is able and qualified to, provide services necessary, at a cost that
is acceptable to the City and it is therefore appropriate, on the proposal attached hereto
as per Exhibit "A" and by reference made a part hereof based on this proposal, for the
City to execute an agreement with Qwest.
NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF AUBURN,
WASHINGTON HEREBY RESOLVES as follows:
Section 1. Purpose. That the Mayor and the City Clerk are authorized to
execute an agreement in substantial conformity with the proposal attached hereto,
marked as Exhibit "A" and incorporated herein by this reference.
Resolution No. 4312
February 19, 2008
Page 1 of 2
Section 2. Implementation. The Mayor of the City of Auburn is hereby
authorized to implement such administrative procedures as may be necessary to carry
out the directions of this resolution.
Section 3. Effective Date. This Resolution shall take effect and be in full
force upon passage and signatures hereon.
DATED AND SIGNED THIS day of 2008.
CITY OF AUBURN
PETER B. LEWIS
MAYOR
ATTEST:
Danielle E. Daskam,
City Clerk
APPROVED AS TO FORM:
Daniel B. algid;
City Attorney
Resolution No. 4312
February 19, 2008
Page 2 of 2
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