The URL can be used to link to this page

Home My WebLink AboutITEM V-D-1 J CITYOF AGENDA BILL APPROVAL FORM WASHINGTON Agenda Subject: Date: Leak Adjustment Request February 16, 2011 Department: Attachments:. Letter of Request, Budget Impact: Finance Utility Leak Adjustment Policy and Procedure 100-52A Administrative Recommendation: City Council approve, an additionalwater utility adjustment, to account number 56724, for David Warwick, in the amount of $212.04. Background Summary: The owner discovered a leak in a fitting connectingthe main line to,the trunk line into the unit. Per the customer, the leak was repaired the same day as discovered (10/06/10). The utility account was billed $862.14 for water services and consumption for 325 units due to the leak. The owner-submitted.a:request for leak adjustment on November, 16, 2010. The total calculated adjustment was $924.08_(based on the leak occurring over,more than, one billing period);.but the leak ._adjustment policy.limits:the credit to $500:00 for wateronl'y_adjustments.,,.The 'account,was credited for $500.00 on Novembet`30,. 2010::The owner submitted a leak adjustment appeal on December 16; 2010. Per the policy, the customer may be considered foran additional leak adjustment up to 50% of the remaining water portion over$500:00; which is $212.04. N0222-2 F5.4.3 Reviewed by Council & Committees: Reviewed by Departments & Divisions: ❑ Arts Commission COUNCIL COMMITTEES: ❑j Building- ❑ M&O ❑ Airport ®Finance , ❑l,„Cemetery'. ❑ ;Mayor ❑ Hearing Examiner ❑;muni6ipal Serv. ❑ Finance El Parks. .E1 Human Services Planning,& CD ❑ Fire ❑ Planning Park Board ®Public Works ❑l.Legal ❑ Police [ ❑ Planning Comm. _ .-❑-Other Public Works ❑ Human Resources ❑l.Information Services Action: Committee Approval: ❑Yes ❑No Council,Approval: ❑Yes ❑No Call for Public Hearing Referred to Until Tabled Until Councilmember: Wagner Staff: Coleman Meeting`Date: February 22, 2011 item Number: V.D.1 ~l Au.BUR.* MORE ,THAN YOU IMAGINED CITY OF. Interoffice Memorandum WASHINGTON To: Shelley Coleman, Finance Director From: Mark Gregg, Utilities & Accounting Services Manager CC: Date: January 21, 2011 Re: Leak Adjustment Appeal for Account # 056724-000 Mr. David Warwick, owner of 35061 St NE #101, is appealing the maximum leak adjustment of $500.00. • On October 27, 2010, the tenant was mailed a water bill for $862.14 for services and water consumption. • The owner submitted a request for a leak adjustment on November 16, 2010. The owners request stated the leak was noticed on October 6, 2010, and fixed the same day. • The total calculated adjustment was $924.08, but the leak adjustment policy limits the credit to $500.00 for water only adjustments. The tenant's account was credited $500.00 on 11/30/10, leaving a balance of $424.08. • The owner submitted an appeal letter dated December 16, 2010. • Section 4.8 of the leak adjustment policy states "...additional leak adjustments will be considered by the Public Works committee up to 50% of the remaining water portion over $500.00." The maximum potential adjustment of 50% of the remaining balance of $424.08 would be $212.04. Page 1 of 1 AUBURN *MORE THAN YOU IMAGINED Madonna Doucette From: David Warwick (DWwarwick737@aol.com) Sent: Thursday, December 16, 2010 2:18 PM To: Madonna Doucette Subject: Letter 35061 ST Madonna, Sorry you were unable to open the email. Here it is again. Thanks, Dave Shelley Coleman Director of Finance City of Auburn 25 West Main Street Auburn, WA 98001-4998 Dear Director Coleman,. This letter is in response to a leak that occurred at our Duplex located at 3506 I street NE Unit 101. The leak occurred at a fitting that connects the main line to the trunk line into the unit. The tenant noticed a little water near the foundation and we came down to investigate immediately. We dug up the line and found a cracked fitting. We repaired the fitting and buried the line. We were amazed when we got the bill for'over 243,000 gallons of extra water that evidently escaped from the line during a very short time, lie believe you when you say the meter is working but.find it hard to imagine that the water volume of 243,000 gallons would not cause a lot of damage in the short time that it escaped. The unit sits on a slab foundation so the damage would have been very noticeable in the yard. We respectfully request that as much of the overage be waived as possible. We really care about wasting water and resources and tried to repair the line as soon as we were made aware of it. We have received excellent service from Madonna Doucette and all staff that we have made contact with. I.will call tomorrow and pay the bill in full and hope that you are able to credit back as much as possible. We value the city of Auburn and take a lot of pride in being good landlords. We however do not have the funds to pay this bill without creating some hardship. Thanks for your time and efforts if we can provide-any more information do not hesitate to contact us. Regards, Dave and-Wendy Warwick 12833 S.E. 212 ST Kent, WA 98031 206-387-3283 Cell 1 CITYOF, crW ~f ° WASHINGTON utility Billing Adjustments Single Family Date: .11118110 Acct 058724-000 Name: Sarah Say Service Location: 3606'1 St NE #101. Water $ (600.00) Consumption Adjustment: 349 City Sewer $ - Adjust Sewer Consumption: 0 Metro Sewer $ Storm Water $ - Refuse $ Yard Waste $ - Refuse Tax $ HHW $ Miscellaneous $ - TOTAL $ (500:00) Explanation for adjustment: Leak adjustment, ($500.00) maximum adjustment per City Policy. APPROVALS: SF110B s $500.00.7 Customer Care Supervisor Date: s $1,000. Utility Accounting Mgr Date: i~ 510 i j: >$1,000 and x'$10,000 - Finance Director Date: >$10466-Mayor Date: f M, "I POSTED BY: Date: III h 3~ Q I; r i I I; crry OF Utility Account Leak Adjustment WASHINGTON Rates based on Inside City Limits Customer Name: Sarah Say Account::N urnber: 56724 Pro ert Address 3506:1-St NE #101 . Total Consumption Billed 8125/10 59 Consumption used same 19 Period previous year Billed Cons Unit $ Total Adjusted Cons Unit $ Total 14 $ 1.93 $ 27.02 14' $ 1.93 $ 27.02 16 $ 2.36 $ 37.76 5 $ 2.36 $ 11.80 29 $ 2.67 $ 77.43 0 $ 2.67 $ 59 $ 142.21 19 $ 38.82 Total Adjustment BIII.Cycle 1 $ (103.39) Total Consumption Billed 10127/10 325 Consumption used same 16 period previous year Billed Cons UnIt $ - Total Adjusted Cons Unit $ Total 14 $ 1:93 $ 27.02 14 $ 1.93 $ 27.02 16 $ 2.36 37.76 2 $ 2,36 $ 4.72 295 $ 2.67 787.65 0 $ 2.67 $ 326 $ 852.43 16 $ 31.74 Total Adjustment Bill Cycle 2 $ (820.69) Total Leak Adjustment on Account $ 924.08 (500.00) Max adj. per City Policy - X Leak Repair Verified X Lot Is Inside City Limits Lot Is Outside,City Limits X- - Rates are Inside City Limits j Rates are Outside City Limits X Copy of Recelpts`or Repair:Bill ar2e & io~2~ Billing Cycle I4 CITY OF ~ . ~ ~Peter B. Lewis, Mayor k WASHINGTON 26 West Main Wool * Auburn WA 98001-4948 * www.auburnwa,gov 253.931 3000. November 30, 2010 Sarah Say 3506 1 St NE #101 Auburn WA 98002 Subject: Leak Adjustment Request Account 056724-000 Address: 3506 I .St NE #101, Auburn To Whom It May Concern: The City of Auburn Utility Department has approved your request for a leak adjustment. Your account has been credited 500.00 for water consumption attributed to a leak. The adjustment will appear on your next billing statement. If you have any questions or need additional information please contact me at (253) 931-3038, Sincerely, Madonna Doucette Accounting Specialist City of Auburn Cc: David Warwick AUBURN *L MORE THAN YOU IMAGINED ' r i:rr~ ter • CITY OF AUBURN REQUEST FOR WATER,LEAK ADJUSTMENT Mall, fax or deliver this completed farm to: My of Auburn Finance Department, 25 West Maly Street, Auburn, WA 98001 Fax.' 253-876-1900 Phone: 253-931-3038 Customer Name _ , `i+rl-~~-7------------- Date Address where leak occurred S - -7 7 642 4 ' a6~3~7.3L~ City account no Phone no I hereby notify the City of Auburn Finance Department that I have sustained a water leak at the above address and that It has been repaired. I am enclosing a copy of the repair bill and/or materials receipt, I am requesting an adjustment to my utility billing per City:Yolicy. l understand that signing' this form does not guarantee a, billing adjustment will.be made. I further understand that failure to provide receipts will result in an automatic dental of this leak adjustment request. ~1~~11u ~~j~ u Approximate date leak noticed Date leak repaired___._._ 6~ Leak repaired - G 4 ~ r d CC ~ciZ € op -O PP -Cop//4 Grl Exact location of leak 1)" 0 i Signature of Customer FOR CITY USE ONLY Visual Inspection of water meter performed by Date Comments Bill Cycles Adjusted Adjust: WATER SEWER ROTH IcI ReviewedlCalculated by Date- District . F;+wdhleslfonnt/IeakJ Rc hed REQUEST FOR LFAX ADJUSTMENT 1. r~ .r' f re saving. More doingv" 26120 104TH AVE S, E. KENT, WA 98031 STORE MANAGER CHUCK CAROLUS t 2:31852--1017 4722 000,58 01,5866 10/06/10 05:08 PM CASKER SELF CHECK OUT SCOT58 891876001778 PIPE WRENCH ~rA> 2@13.96 27.92 078575172057 SS CLAMP <A> 2@1,15 2.30 93 ),Q Z7,.....IN5Ef:7.I__f:, 50 015288 405592 1-114 'GALUN7bN ~A~• 8.25 0,12888991514 1.XCLGALNIPPI.. -A- 1.25 697285914728 SHKBT ADTR --A> 8.515 SUBTOTAL `.a0.73 SAL.ES TAX '4.82 TOTALS x}(XXXXXXX~XX:a192 VISA h5.55 AUTH CODE 916021/1.584251. TA rl2258066 00/'00 711 RETURN POLICY DEFINITIONS POLICY' ID DAYS POLICY CxPIKS ON A 1 90 THE I-10ME DEPOT DESERVES THE RIGHT TO LIMIT / DENY RETURNS. PLEASE SEE THE 'fIJRN POLICY _SGN ih1~ST0E:S FOR _._.w E Utility Billing CITY OF Account History Report User Name: mgregg - City Name: City Aub Water WASHINGTON Printed: 01/26/2011 - 8:53:AM Account Status: Active Total Acct Balance: 262.80 Connect Date: 08/17/2007 Final Date: Deposits: 0.00 Refunds: 0.00 Customer Name: SAY, SARAH Owner name: WARWICK, DAVID Customer Address: 3506 I ST NE #101 Service Address: 35061 ST NE #101 AUBURN, WA 98002 Home Phone: (206) 280-7834 Ext. Business Phone: (206) 386-2710 Ext. Customer Number: 056724 000 Reference Number: Route Sequence Serial 253 - 044588 - 7176024 Read Date Reading Consumption Meter Status ACTIVE 12/0912010 697 14 10111/2010 683 325 08/10/2010 358 59 06/10/2010 299 16 04/12/2010 283 18 021I02010 265 18 12108/2009 247 17 10109/2009 230 16 08/102009 214 19 06/10/2009 195 16 04/08/2009 179 15 021112009 164 17 121102008 147 15 10/082008 183 8 08/082008 175 47 f 06/09/2008 128 100 04109/2008 28 7 I 02/112008 21 7 12/11/2007 14 7 10/05/2007 7 7 i i UB - Account History List ( Printed: 01126/2011- 8:53:AM) Page' 1