HomeMy WebLinkAboutITEM IV-FCITY OF
I- B RN
WASHINGTON
If
To: Shelley Coleman, Finance Director
Interoffice Memorandum
From: Mark Gregg, Utilities & Accounting Services Manager
CC:
Date: February 18, 2011
Re: Leak Adjustment Appeal for Account #006230
Mr. Guadalupe Garcia, who resides at 1615 3e St. S.E., is appealing the maximum leak adjustment of
$500.00. Mr. Garcia is the property owner.
• On December 15, 2010, Mr. Garcia was mailed a bill which included $1,305.36 for service and
water consumption. On February 9, 2011, he was mailed a bill which included for $903.76 for
service and water consumption. The account history shows that a typical water consumption
billing would be in the range of $30.00 to $100.00. This account has an excellent payment history.
• Mr. Garcia submitted a request for a leak adjustment on December 21, 2010. His request stated
the leak was noticed on December 14, 2010, and repaired on December 21, 2010. The repairs
included installing anew service line from the meter to the house. The invoice from the plumbing
company was for $5,332.70.
• The total calculated adjustment was $2,065.53, but the leak adjustment policy limits the credit to
$500.00 for water only adjustments. Mr. Garcia's account was credited $500.00 on February 07,
2011, leaving a balance of $1,565.53 related to the leak.
• Mr. Garcia submitted an appeal letter received February 11, 2011. His appeal letter and additional
documentation are attached.
• Section 4.8 of the leak adjustment policy states "...additional leak adjustments will be considered
by the Public Works committee up to 50% of the remaining water portion over $500.00." The
maximum potential adjustment of 50% of the remaining balance of $1,565.53 would be $782.77.
Page 1 of 1
AUBURN *MORE THAN YOU IMAGINED
February 10, 2011
Shelley Coleman
Finance Dept.
25TI W. Main St.
Auburn, Wash. 98002
RE: Water Leak Appeal
We are appealing this water leak bill because we feel that it is unjust
Since we were out of town and we were not aware of the problem.
We are two seniors on fix incomes and we fix the problem right away
The repair bill was $5,600.00 plus for the pluming, this is causing a
Hardship to our budget.
We have paid our water bill on time for the pass 34 years to the city.
We are asking the city for additional adjustment.
So we can pay for the leak repair.
Sincerely,
Guadalupe Garcia
1615 33RD ST SE
Auburn, Wash.98002
CITY OF
Deter B. Lewis, Mayor
ADBURN
. WASHINGTON 25 West Main Street * Auburn WA 98001-4998 * wvrw.auburnwa.9ov * 253-931-3000
1C
February 2011
Guadalupe Garcia
1615 33r4 St SE
Auburn WA 98002
RE: Leak Adjustment Request (Account #006230-000)
To Whom It May Concern:
The City of Auburn Utility Department has approved your request for a leak adjustment. Your
account has been credited $500.00 for water consumption attributed to a leak. The adjustment
will appear on your next billing statement.
If you have any questions or would like to discuss payment arrangement, please contact me at
(253) 931-3038.
Sincerely,
Madonna Doucette
Accounting Specialist
City of Auburn
-AIJ$UR a~, MORr THAN YOU IMAGINED
CITY Of ,a
A~UBIJRN
IVASH114GTON
rvice Location
City Sewer
Metro Sewer
Storm Water
Refuse
Yard Waste
Refuse Tax
HHW
Miscellaneous
TOTAL
211111
006230-000
Guadalupe Garcia
1615 33rd St SE
$
$
]Explanation for adjustment:
Utility Billing Adjustments
Single Family
(500.00)
(500.00)
Leak adjustment. (500.00) Maximum adjustment for water per City Policy.
PPROVALS:
$500.00 - Customer Care Supervisor
$1,000'- Utility Accounting Mgr
$1,000 and $10,000 - Finance Director
$10,000 - Mayor
~z V
Consumption Adjustment:
Adjust Sewer Consumption: 0
SF110B
Date:
Date: 2 2 b 1
Date:
Date:
I POSTED BY:~~cl°~~~L1LLLE; Date:I~I/I i
CITYOF
A* ;
:V B" "
WASHINGTON
Utility Account Leak Adjustment
Rates based on Inside City Limits
Customer Name:
Guadalupe Garcia
Account Number:
006230-000
Property Address:
1615 33rd St SE
Total Consumption Billed on 12/15/10 491
Billed Cons Unit $ Total
14 $ 1.93 $ 27.02
16 $ 2.36 $ 37.76
461 $ 2.67 $ 1, 230.87
491 $ 1,295.65
Total Adjustment Bill Cycle 1
Total Consumption Billed on 219111 304
Billed Cons
Unit $
Total
10.86207
$ 1.93
$
20.96
12.41379
$ 2.36
$
29.30
212.58621
$ 2.67
$
567.61
235.86207
"Pro-Rated
$
617.87
$ (1,272.49)
Consumption used same period 12
previous year
Adjusted Cons Unit $ Total
12 $ . 1.93 $ 23.16
0 $ 2.36 $ -
0 $ 2.67 $
12 $ 23.16
Consumption used same period 6
previous year
Adjusted Cons
Unit $
Total
0.214383
$ 1.93 $
0.41
0,245009
$ 2,36 $
0.58
4.19578
$ 2.67 $
11.20
4,655172
``"Pro-Rated $
12.19
3.13793
$
2.06
$
6.46
0.061933
2.06 $
0.13
3.58621
$
2.52
$
9.04
0.07078
2.52 $
0.18
61.41379
$
2.86
$
175.64
1.212114
2,86 $
3.47
68.137931
"P
ro-Rated
$
191.14
1,344828
**Pro-Rated $
3.77
- Total 304
Total Adjustment Bill Cycle 2
Total Leak Adjustment on Account
X Leak Repair Verified
X Lot is Inside City Limits
Lot is outside City Limits
X Rates are Inside City Limits
Rates are Outside City Limits
X Co of Receipts or Repair Biil
12115/10 & 219111 Billing Cycle
$ 809.01 -
6
$ (793.04) Rate of Proration
Old Rate 77.58621%
New Rate 22,41379%
$ 15.97
$(2,066.53) (500.00) Max adj per City Policy
RECEIVED
tab~f 1 DEC 2010
R_
WASlIlN y-IO
CITY OF AUBURN
REQUEST FOR WATER LE=AK ADJUSTME=NT
Mail, fax or deliver this completed form to: City of Auburn Finance Department, 25 West
Main Street, Auburn, WA 98001 Fax., 253-876-7900 Phone: 253-931-3038
Customer game Date
Address where leak occurred
City account no -----fs z 2): Q
Phone no
I hereby notify the City of Auburn Finance Department that I have sustained a water leak
at the above address and that it has been repaired. I am enclosing a copy of the
repair bill and/or materials receipt. I am requesting an adjustment to my
utility billing per City Policy. I understand that signing this form does not guarantee a
billing adjustment will be made. I further understand that failure to provide receipts will
result in an automatic denial of this leak adjustment request.
49
Approximate date leak noticed ate leak repaired-L? A
Leak repaired by -r,
Exact location of leak
Signature'of Customer
FOR CITY USE ONLY
Visual inspection of water meter performed by N------_------- Hate
Comments
Bill Cycles Adjusted
Reviewed/Calculated by
District I-----------------
Adjust: WATER SEWER BOTH
Date
12- ~/00
F:Sudlltles/forms/leak/ Revised REQUEST FOR tEAKADJUSTMENT
174889
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CASH O CREOIT CARD
mat, 161 61-1 oUC'1~
DIAGNOSIS:
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PAID BY: HECK
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PRODUCT INFO
I hereby decline o have the abova':vor rforin6d at the stated flat rate price.
TOTAL-
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MODEL #
Thank You for calling
SERIAL #
Signature;
SOUTH WEST PLUMBIEUG
WORdCAUTHORIZATION
NOTt; S / TERMS: Payment in fA upon rnrnp!ellofL
AUTHORIZATION TO PROCEED WITH ABOVE DIAGNOSIS I SOLUTION • I, the undersigned am
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s to be
ovmerlauthorized representativellenant of the promises at which the work mentioned above
done. I hereby authorize you to perform Diagnu$W801ution, aid-to use such labor and materWs as you
reasonable
ree to
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attorney's fees and court casts in tho event of legal action. tf your check bounces, you could be liable for
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court costs. I have read the front and back of this invoice and agree to all the terms and conditions set
ACC EP ANCE O WORK pERFO Ep. I find ille service and mate is`
forth and have received a copy of the contract.
rendered and Installed in connection with the above work mentioned to
EORK AT A FLAT RATE OF: $
1 HEREBY AUTHORIZE YOU TO PROCEED WITH TH1=A13
have been completed In a satisfactory mariner, I agree that the amount set
;
forth on this contract in the s ace labeled "TOTA_° to be the total and
Authorized Signature
complete fiat ratelmi urge. 1 agree y asonab!e altorn }}}'s
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HATTHEWA ER Idoherebysla`.elhaMoabh.'e workhasbeen insWedinsvoeK "fkemanw,
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received a gtbie copy of tl}is contract.
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Acceptan Signature - 1I
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rwn n
City Aub Water
angieb
Request Number:
Account Number
Account Status:
Name:
Billing Address:
000739-12-2010
006230-000
Active
GUADLUPE GARCIA
1615 33RD ST SE
AUBURN, WA 98002
Utility Billing Printed: 12/21/2010 4:55:17 R.K4
Service Request Form
Last Updated By: madonnad
nn: 12/21/2010
Horne Phone: (253) 735-3487
Business Plrone:
Service Address: 1615 33RD ST SE
Request Date: 12/21/2010
Request Description: Received request for leak adjustment. Please verify leak is fixed. Leak not found, installed new
pipe from meter to house.
Service Date: 1 2122/2 0 1 0
Water/Gas Meters
Route-Secs
Serial No
Register ID MXU ID Manufacturer Model No Reading
Read Dt
Cons
No Of Digits
Existing Water
116-005430
82140395
Unknown F-314-4-1 4691
Meter
11/16/2010
491
4
Location:
WHOM
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Follow up needed? yes "
no Serviced By:
"411/
Date:
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