HomeMy WebLinkAboutITEM IV-DCITY OF
BURN
WASHINGTON
To: Public Works Committee
From: Shelley Coleman, Finance Director
CC:
Date: May 16, 2011
Interoffice Memorandum
Re: A/C 019980, Hinshaw's Honda Leak Adjustment Appeal -Chronology of Leak/Fix
1) On Feb. 14, 2011, Utility Billing placed a service request with M & O to check to a meter misread or a
leak on this account, as the water consumption had increased to 4 times the amount on the previous
consumption read.
2) On Feb. 18, 2011, M &O confirmed the read on the meter.
3) On Feb. 22, 2011, M & O confirmed that the meter was working correctly and not moving, meaning the
leak had been repaired. A representative of the customer said that there had been a leak in the flower
bed near the parking lot, but had been fixed.
4) On Feb. 23, 2011, Customer was billed $2,129.27, which included $535.81 for base water and
consumption, and $1,204.35 for base sewer and consumption.
5) On March 2, 2011, Customer filed a leak adjustment request. Utility Billing submitted a service request
for M & O to confirm that the leak was fixed and whether or not the leak was in the service line.
6) On March 3, 2011, M & O confirmed that the leak was fixed, that it was not in the service line, but at an
exterior hose bib in the flower bed. M & O also confirmed the water leaked into the ground.
On March 11, 2011, UB sent a letter to customer denying the leak adjustment on the basis that the
leak did not meet the criteria in the policy (the leak did not occur in the service line between the meter
and where the service line enters the main building).
8) On March 15, 2011, Andrew Premis, from Hinshaws Honda, called to discuss the denial, particularly
the issue of water not going down the sewer system, and request information on the policy, and how to
file an appeal of the denial.
9) On May 3, 2011, a leak adjustment appeal was filed by Hinshaws Honda.
Page 1 of 1
AUBURN * MOKE THAN YOU IMAGINED
Mark Gregg
From,
Andrew Frimis (aprimis@gmail.com]
Sent:
Friday, April 29; 2011 6:07 PM
To:
Mark Gregg
Cc:
-Vera F. Casson
Subject:
Re: Leak Denial Appeal status?
To: Shelley Coleman, Finance Director, City of Auburn
RE: Account 019980-000
Service Address: 2595 Auburn Way North, Auburn, WA
Finance Director Coleman,
I am writing to appeal the decision of the City of Auburn to not grant us any credit
whatsoever for a leak which occurred on or about January 27th, 2011.
The situation is as follows:
A year, or so, ago we had a water leak. We contracted-with Transit Plumbing to fix the
leak, and then paid our rather large water bill in full.
Just recently (nearly a year later, on the night of January 27th), an employee-of
Hinshaw's Honda noticed water coming through our pavement.
The leak appeared to be in the same area as a leak which had previously been repaired by
Transit Plumbing around July or August of 2009. The area was dug out by an employee of
Hinshaw's Honda and the leak was located, Transit Plumbing was called, they determined
the leak was the result of the -failure of a part which they had installed, and they
repaired the leak as a good--will gesture (and as such, we received no paperwork from
them). The receipt we previously submitted to you was for parts used to patch the asphalt
in the pavement above the leak repair.
I am appealing because we are being charged for sewer usage on water which never entered
your sanitary sewer system. Our company has been a longstanding community member of the
City of Auburn, and it seems wrong that we should get no consideration for the fact that
we made an immediate remedy to the situation, and are being charged for not only the
increased volume of water which passed through your water meter and then onto our
property, but also the sewer portion of the bill which is calculated on that increased
water volume. The obvious problem is that not only did we not use the water, but very
little of the water represented by volume the increase as a result of the leak, was
captured in the system and flowed back to you in the form of sewer, and yet we are being
charged as if it did.
I believe that we should Rot be paying for a service or product which we did not consume.
If you want to charge us for water which we did not use, but which as a result of a
problem on our end we allowed to flow from your meter, then that is one thing, but there
is no way it is conscionable that we should be charged for sewer on that portion of water,
when the wasted water drained directly into the sandy soil of Auburn, and never entered
your sanitary sewer system,
I understand that Administrative Policy 100-52 does not specifically address water which
does not enter the "sanitary sewer system" in the case of a leak which occurs down the
line beyond the "water leak" as defined in the policy, but Section 4.3 of the policy does
allow for an accommodation for water which does not enter your sanitary sewer system if
the leak falls under the definition of the Administrative Policy. I simply feel that
while it seems sensible that the City of Auburn must draw a line somewhere in terms of
water product wasted (in this case as "leak" is defined in the Policy), it doesn't make
any sense that that same line should be applied to the billing for the sanitary sewer.
Simply put, water passed out of your system, but water never reentered your system- bill
us for one, but not the other.
It just somehow seems wrong that the City of Auburn is not applying the good will and
common sense available to them, and has chosen instead to take this opportunity to "make
hay" on our misfortune.
Our business has for years contributed greatly to the City of Auburn.
I would simply ask that the City not take advantage of us and ball us for that portion'of
a service which we did not use.
1
Many Thanks for your consideration of this matter.
Respectfully Submitted,
Andrew J. Primis
Assistant to Mr. HodagIA, Owner of Hinshaw's Auto Group
1
CITY OF
A,
U R"'N
~~z-- WASHINGTON
Utility Account Leak Adjustment
Rates based on Inside City Limits
Commercial
Customer Name:
Hinshaw's Honda
Account Number:
019980-000
Property Address:
2529 Auburn Way N.
Consumption that Billed on 12129110: 46
Billed
cons
Unit $
Total
Water
46
$ 2.30
$
105.80
City Sewer
31
$ 1.23
$
38.13
Metro
31
$ 4.25
$
131.75
Total
$
275.68
Total Adjustment Bill Cycle 1
Water $
(29.90)
City Sewer $
(15.99)
KCSewer $
(55.25)
Total $
(101.14)
Consumption that Billed on 2123111: 210
Billed
Cons
Unit $
Total
Water
73.33333
$ 2.30
$ 168.67
City Sewer
68.09517
$ 1.23
$ 83.76
Metro
68.09517
$ 4.25
$ 289.40
Water 136.66667 $ 2.46 $ 336.20
City Sewer 126.90483 $ 1.35 $ 171.32
Metro 126.90483 $ 4.81 $ 610.41
Consumption adjusted to the 33
previous year same period:
Adjusted
Cons
Unit $
Total
Water
33
$ 2.30
$
75.90
City Sewer
18
$ 1.23
$
22.14
Metro
18
$ 4.25
$
76.50
Total
$
174.54
Consumption adjusted to the 41
previous year same period:
Adjusted
Cons
Unit $
Total
Water
14.31746
$ 2.30
$ 32.93
City Sewer
9.079356
$ 1.23
$ 11.17
Metro '
9.079356
$ 4.25
$ 38.59
Water 26.68254 $ 2.46 $ 65.64
City Sewer 16.920644 $ 1.35 $ 22.84
Metro 16.920644 $ 4.81 $ 81.39
Total Water 210
$
504.87
Total Water 41 $
98.57
Total Sewer 195
$
255.08
Total Sewer 26 $
34.01
Total Metro 195
$
899.82
Total Metro 26 $
119.98
Total
$
1,659.76
$
252.56
Total Adjustment Bill Cycle 2
Water $
(406.30)
City Sewer $
(221.07)
KCSewer $
(779.84)
Total $
(1,407.21)
Total Water Adjustment on Account
Total City Sewer Adjusmtment on Account
Total Metro Adjustment on Account
Total Leak Adjustment on Account
X Leak Repair Verified
X Lot is Inside City Limits
Lot is Outside City Limits
X Water teak did not go into the Sewer
Water Leak went into the Sewer
X Cop of Receipts or Repair Bill
12129/10 & 2123111 Billing Cycle
$ (436.20) $ (500.00) Max Adjustment per City Policy
$ (237.06)
$ (835.09)
$ (1,508.35)
CIT
Peter B. Lewis, Mayor
Ali - B"I"' 'Ur R N, Y OF
WASHINGTON 25 West Main Street * Auburn WA 98001-4998 * www.ouburnwa.gov * 253-931-3000
March 10, 2011
Hinshaw's Honda
PO Box 1758
Auburn WA 98071-1758
Subject: Leak. Adjustment Request
Account 019980-000
Service Address: 2595 Auburn Way N, Auburn
To Wham It May Concern:
The City of Auburn Utility Department is in receipt of your request for a water leak adjustment.
A service technician was dispatched to examine the leak location. He confirmed that the leak was
at the exterior hose bib in the flower bed on Auburn Way North.
Administrative Policy 100-52 states that an adjustment may be available where excessive water
consumption can be attributed to a water leak. For this purpose, a water leak is defined to occur
on the service line between the City water meter and the point where the line enters the building.
Based on a review of the submitted documentation and site visit from the service technician, this
does not fall within the definition of a leak. Therefore, we are unable to process an adjustment.
If you have any questions or need additional information please contact me at (253) 931-3038.
Sincerely,
Madonna Doucette
Accounting Specialist
City of Auburn
AUBURN *MORE THAN YOU IMAGINED
A, An U-p4o
CITY OF AUBURN
REQUEST FOR WATER LEAK ADJUSTMENT
Mail, fax or deliver this completed form to: Gty of Auburn F/nance Department, 25 West
Maln street, Auburn, WA 98001 Fax: Z53-876-1900 Phone: 253--931--3038
Customer Name -----------,-Q----------- Date 1----------
Address where leak occurred C~~L~~~~l~_ wzY !
City account no _01 00 _-01)O--- Phone no _99'J_g33 701,,-*)
_
I hereby notify the City of Auburn Finance Department that I have sustained a water leak
at the above address and that it has been repaired. I am enclosing a copy of the
repair bill and/or materials receipt, I am requesting an adjustment to my
utility billing per City Policy. I understand that signing this form does not guarantee a
billing adjustment will be made. I further understand that failure to provide receipts will
result in an automatic denial of this leak adjustment request.
tP 5TAW &-M-146
Approximate date leak noticed -2112.24f Date leak repaired___
Leak repaired by -06-_Q r
Exact location of leak 4-0 kdk 1 y,~V -
Ate 104t4FW"--12L-Y-YT--4- W--A40
- -
nll~7~Tlr~afi~i~` Du~c~s
Signature of Customer
CITY USE ONLY
Visual inspection of water meter performed by Date
Comments
Bill Cycles Adjusted _ _ 1_ _3 Adjust: WATER SEWER BOTH
Reviewed/Calculated by Date
t
District
P: ulilitles/formsfleakJ Revised REQUEST FOR LFAKADJUSTMENr
i,
More Saving,
More doing.-"
More saying.
More doing."'
4602 CENTER STREET TACOMA, WA 9£;409
MANAGER STEVE GASCOYNE 253--565-0334
4720 00007 71014 02/03/11 0:':45 PM
CASHIER DENISE - DRL464
t ? 15 S 352ND ST FEDERAL WAY, WA 98003
253--661-9200
4703 00023 76705 02/03/11 09;33 AM
CASHIER REGINA - RPG428
071121957153 ASP&HOFOIE T -A-
76466116450 COLD PATCH <A-
3@ 12.74
2;~9 , 65
i_C110E ' 1 -3
LNE`!; H1W, PIC.
;'23? A STi'.EET 1~ORTNEt„i
0011, R91102 (25") r1 - rCu
! fi1_E
lLES T;ILnl& 13 rll it tJ
S 5G Plot 1lATTtWV W! tI1Cr,Ok 14.97
'78 IT LOII i HOLE ROUH0 P01,44 16.97
SUBTOTAL: 11.94
1A: 3.9u'
I! olJO E l?:i9= IOM: 41.~11
011: 4s. r32
19.3i;E
(Ii~lX~R>Eh~ik049b pHllll111:1`,.,i AU!>ICii;r.~Fi?'
19.30 ITPE.[s REF1i;E033;iE,Uls Oil'18111 t2: ,2:37
1.80 !RACIA0934217
1;21.10 P IY.CiIA`~f C611 BACK Ifilnl !J911
21.10 y5.92 0,00 45.5''
SUBTOTAL
2.97 SALES TAX
TOTAL
38.22 itMXk)fff3{K3{? XKO496 DEBIT
RUTH CODE 262686
SUBTOTAL 41.19
SALES TAX 3,91
TOTAL S<15,10
CASH 45,10
l II
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REFU}TN POLICY 0EFTNI11ONS
POLICY ID DAYS POLICY EMPIRES ti,U
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TH- IiUM'- u ; OT RESERVES Tt1£ FIGHT TO
LIMIT ! DENY RETURNS. PLEASE. SEE THE
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GUARANTEED LOW PRICES
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ENTER FOR A CHANCE
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POLICY ID DAYS POLICY EXPIRES ON
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RETURN POLICY. SIGN IN SINES F'0R
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Angie Bartholomew
From:
JILL WEITZ [fill@hinshaws.com]
Sent:
Wednesday, March 02, 20113:29 PM
To:
Utilities
Cc:
Andrew Primis; HOOMAN BODAGHI
Subject:
WATER LEAK ACCOUNT# 019980-000
Attachments: photo.jpg; photo 2.jpg; photo 3.jpg; photo 4.jpg; WATER LEAK ADJUSTMENT.pdf;
CCF03022011_00001 [1j.pdf
~ j t 31't~ ftel:
photo.jpg (241 KB) photo 2.jpg (182 photo 3.jpg (171 photo 4.jpg (160 WATER LEAK CCE03022011 000
KB) KB) KB) )JUSTMENT.pdf (43 01[1].pdf (951- To Whom it May
Concern,
Attached are the photos, water leak adjustment form, and receipts for the water leak
repair.
Fxplaination:
An employees of Hinshaw's.Honda noticed water coming thtough our pavement on the night of
January 27th, 2011. The leak appeared to be in the same area as a leak which had
previously been repaired by Transit Plumbing around July or August of 2009. The area was
dug out by an employee of Hinshaw's Honda and the leak was located. Transit Plumbing was
called, they determined the leak was the result of a part which they had installed, and
they repaired the leak as a good-will gesture, and as such, we received no paperwork from
them. The receipt we are submitting is for parts used to patch the asphalt in the
pavement above the leak repair.
If you have any questions please feel free to contact me.
Thank You!
Jill Weitz
Office Manager
Hinshaw's Honda
Store: 253.833.7900
Direct: 253.249.2002
Fax: 253.275.2890
Disclaimer:
This email and any files transmitted with it are confidential and intended solely for the
use of the individual or entity to which they are addressed. if you have received this
email in error please notify the system manager. Please note that any views or opinions
presented in this email are solely those of the author and do not necessarily represent
those of Hinshaw's Motor Co. Finally, the recipient should check this email, and any
attachments for the presence of viruses. Hinshaw's Motor Co. accepts no liability for any
damage caused by any virus transmitted by this email.
1
City Aub Water Utility Billing
nigCegg Service Request Form
Request Number:
Account Number:
Account Status:
Name:
Billing Address:
000463-02-2011
019980-000
Active
HINSHAWS HONDA
PO BOX 1758
AUBURN. WA 980711758
Last Updated By: madonnad
On: 2/18/2011
Printed: 05/06/2011 5:55:03 PM
Home Phone:. (206) 833-7900
Business Phone: (253) 249-2003
Service Address: 2595 AUBURN WAY N
Request Date: 2/14/2011
Request Description: Check for leak or misread. Cons jumped. 12/9 read was 3547.
Service Date: 2/18/2011
Service Description: 2/18 Old Rob on this to get conf on read. Will send out another request to ck for leak.
Per Rob, read is 3763
Water/Gas Meters Route-Sect Serial No Register 1D MXU ID Manufacturer Model No
Read Dt Cons No Of Digits
Existing Water 260-050985 13697587 Unknown P-1-4-1
Meter
4/7/2011 33 4
Location:
Reading
3790
Comments:
Follow up needed? yes no Serviced By: Date:
City Aub Water Utility Billing
mgregg Service Request Form
Request Number:
Account Number
Account Status:
Name:
Billing Address:
000690-02-2011.
019980-000
Active
HINSHAWS HONDA
PO BOX 1758
AUBURN. WA 980711758
Printed: 05/06/2011 5:55:08 PM
Last Updated By: madonnad
On: 2/23/2011
Home Phone: (206) 833-7900
Business Phone: (253) 249-2003
Service Address: 2595 AUBURN WAY N
Request Date: 2/18/2011
Request Description: Please check for leak. This was running only double digit. Rob went out to get a read on 2/18
which was 3763.
Service Date:
2/22/2011
Service Descript
ion: 2/22 per Rob, read is 3765. Meter is not moving & is working correctly. Spoke w/ Monte & he
said there was a large leak out front next to the parking lot in the flower beds but is fixed now.
Water/Gas Meters
Route-Seq Serial No Register 1D MXU ID Manufacturer Model No Reading
Read Dt Cons No Of Digits
Existing water
260.050985 13697587 Unknown F-1-4-1 3790
Meter
41712011 33 4
Location:
Comments:
Follow up needed? yes no
Serviced By:
Date:
City Aub Water Utility Billing Printed: 05/06/20115:55:13 PM
nigregg Service Request Form
Request Number:
Account Number:
Account Status:
Name:
Billing Address:
000106-03-2011
019980-000
Active
HINSHAWS HONDA
PO BOX 1758
AUBURN, WA 980711758
Last Updated By: madonnad
On: 3/9/2011
Home Phone: (206) 833-7900
Business Phone: (253) 249-2003
Service Address: 2595 AUBURN WAY N
Request Date: 3/2/2011
Request Description: Received reel for leak adj. Please confirm all leaks are fixed and leak was in svc line. Leak was
"on Auburn Way on South side of entrance driveway just inside northern most edge of South
flower bed." Did water leak into the ground?
Service Date: 3/3/2011
Service Description: 3/3 per Brent, read is 3772. Leak is fixed. Meter shows no sign of leak. I examined where leak
was, it does not look like it was in sve line, but @ exteriror hose bib in flower bed on AWN.
Leak not in svc line. Water leaked into the ground.
Water/Gas Meters Route-Seq
Serial No
Read Dt
Cons
Existing Water 260-050985
13697587
Meter
4/7/2011
33
Location:
Register ID MXU 1D Manufacturer Model No
No Of Digits
Unknown F-1-4-1
4
Reading
3790
Colinnents:
Follow up needed? yes no Serviced By: Date:
City Aub Water
Utility Billing
Printed: 03/02/20115:04:15 Piv?
terrish
Service Request Form
Request Number.
00010603-2011
Last Updated By: madonnad
Account Number:
019980-000
On: 3/2/2011
Account Status:
Active
Nalnc.
HINSHAWS HONDA
Hone Phone:
(206) 833-7900
Billing Address:
PO BOA' 1758
Business Phone:
(253) 249-2003
AUBURN, WA 98071
1758 Service Address:
2595 AUBURN WAYN
Request Date: 3/2/2011
Request Description: Received req for leak adj. Please confirm all leaks are fixed and leak was in sve line. Leak was '
"on Auburn Way on South side of entrance driveway just inside northern most edge of South
flower bed." Did water leak into the ground?
Service Date: 3/3/2011
Water/Gas Dieters
Route-Seq
Serial No
Register ID
Read Dt
Cons
No Of Digits
Existing Water
260-050955
13697587
Meter
2/10/2011
210
4
Location:
MXU 1D
Manufacturer Model No
Unknown ;"-1-4-1
Reading
3757
C; W- D El dl'IED
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